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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| Selling HP PPS Service Value | - Solution bundling with hardware and services - Customer pain points and value-based selling approach |
| HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Customer Engagement and Sales Process | - Identifying opportunities in lifecycle services - Partner and channel collaboration model |
| HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Question 1
Which service offers faulty hardware repair at a designated HP repair center?
A. Travel repair
B. Offsite repair
C. Designated repair center exchange
D. Onsite repair
Question 2
Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
A. Aftermarket Channel Facilitation Program
B. Services360 Pro
C. HP Contractual Services
D. HP Channel Services Network
Question 3
Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?
A. Accidental Damage Protection
B. Printer Installation
C. Defective Media Retention
D. Asset Tagging
Question 4
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
A. HP Custom Contractual Services
B. HP Care Pack Services
C. HP Standard Contractual Services
D. HP Priority Services
Question 5
HP Travel Risk Care Pack Service provides which benefit to the end-user?
A. Accidental Damage Protection
B. An HP technician onsite next business day
C. 24 hour coverage, including holidays
D. Availability in over 150 countries
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
Duke -
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