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Cisco Executing Cisco Advanced Business Value Analysis and Design Techniques Sample Questions:

1. Which example is a business case assumption that is most likely to be provided by the IT executive?

A) The business will outsource customer service to a third party.
B) IT transaction volumes will grow 10% annually for the next 2 years.
C) The number of personnel can be reduced in the business unit due to automation.
D) The expected weighted cost of capital can define the rate of return.

2. Which option best reflects information that must be captured before you create the business case?

A) customer's budget and expectations for ROI
B) detailed analysis of cost savings that results from a pilot
C) estimate of investment required: initial investment, recurring for each period, and specific to a project or component
D) assessment of the customer's procurement process

3. Which option is the recommended scope for a work package?

A) no recommended size
B) three business capabilities
C) one technical subsystem
D) one major business capability

4. Which statement describes a benefit of using SWOT analysis?

A) It allows you to confirm the status of a customer's specific improvement initiatives.
B) It helps you gain a broader perspective about the customer's strategic situation.
C) It provides a snapshot of the industry forces, competitors, suppliers, and market leaders.
D) It allows the IT organization to show business leaders that they understand service-level impacts on financial results.

5. Which action is the recommended way to address a business constraint on "user training time"?

A) Extend the project timeline and delay future deployment or the next phase until users are trained.
B) Create a self-study module and inform users that they are responsible to train themselves as time allows.
C) Train a core set of users and develop a plan for them to get others to the required level of execution capability.
D) Revise the training so that it fits into time available from the busiest users.

Solutions: