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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which behavior is appropriate when discovering requirements?

A) End meetings earlier than planned to show a sense of urgency
B) Actively listen to the customer's comments and effectively take notes
C) Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
D) Avoid taking notes, since you can always return for a follow up

2. What relieves a customer's pain points and directly enables business results?

A) Industry best practice Business Model Canvas
B) Cisco Validated Designs
C) An IT solution aligned to customer needs
D) Analysis of a customer's value chain

3. When establishing a current view of your customer, which is an appropriate internal source of information?

A) Financial analyst forecasts of the company's revenue for the next 3 years
B) Websites of partners in the customer's ecosystem
C) Article on the customer's new product line, published on an industry web site
D) Service level agreements your firm helped to create, between the customer IT group and business units

4. Which two are parts of an implementation strategy? (Choose two.)

A) Criteria for selection of tools to document documenting operating processes
B) Identification of business constraints
C) Analysis of available networking bandwidth
D) Refinement and validation of dependencies
E) Troubleshooting tips for server installation

5. Which tool should you use to identify the benefits from possible solutions?

A) Stakeholder map
B) Root cause analysis
C) Cause and effect benefit model
D) Business Motivation Model

Solutions: