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NEW QUESTION # 10
A user has reported to their Admin that they do not have the option to enable Live Location from the Salesforce Maps mobile app settings page. What may be the problem?
- A. The user is operating outside of normal hours specified in their associated Maps Live Working Hours record
- B. The user is not assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled
- C. The user is not assigned to a Maps Permission Set with the Enable Live Mobile Tracking permission enabled
- D. A Maps Live loT Device record has not yet been created for the user's device
Answer: B
Explanation:
According to the Salesforce Help article on Enable Live Location in the Maps App3, one of the prerequisites for enabling live location tracking from the Salesforce Maps mobile app settings page is that the user must be assigned to a Maps Permission Group with the Enable Live Mobile Tracking permission enabled3. This permission allows users to activate and deactivate live location tracking through their mobile device3. If the user is not assigned to such a permission group, they will not have the option to enable live location in the app.
NEW QUESTION # 11
A client is using Enterprise Territory Management. What type of report should a Consultant recommend and what field should they use for unit assignment when creating a data set?
- A. Accounts and Territories report and use the Territory Id for unit assignment
- B. Accounts and Territory Users report and use the User Id for unit assignment
- C. Accounts report and use the Owner Id field for unit assignment
- D. Accounts with Territories report and use the Territory Label for unit assignment
Answer: A
Explanation:
According to the Trailhead module 3, this is the correct type of report and field for creating a data set that integrates with Enterprise Territory Management. An Accounts and Territories report can show the accounts that are assigned to territories, and the Territory Id field can be used to assign units to areas based on their territory membership.
NEW QUESTION # 12
A business wants to optimize their outside sales team's time in the field and ensure that their stops appear in their Salesforce calendar as events. Which feature should they use?
- A. Schedule
- B. Data Layers
- C. Routes
- D. Click2Create
Answer: A
Explanation:
Explanation
Schedule is the feature that they should use to optimize their outside sales team's time in the field and ensure that their stops appear in their Salesforce calendar as events. Schedule is a feature that allows users to create and optimize a schedule of appointments for a day or a week4. Schedule requires all appointments to have a start and end time or duration5. Schedule also lets users sync their appointments with their Salesforce calendar as events4. This way, the users can optimize their time in the field and keep track of their scheduled events. Click2Create is a feature that allows users to create records directly from the map view, such as leads or accounts2. Data Layers are layers that display data from Salesforce objects or external sources on the map6. Routes are features that allow users to create and optimize a route of stops for a day without requiring scheduled start and end times or durations4. These features are not relevant to the goal of optimizing their outside sales team's time in the field and ensuring that their stops appear in their Salesforce calendar as events.
NEW QUESTION # 13
Alpine Energy realigns its sales territories quarterly and saves a copy of the final alignment published during each planning cycle. At the start of the next quarter, planners for the company want to avoid redrawing the existing territory boundaries every time they create a new data set and alignment. Which Territory Planning feature could Alpine Energy use to accomplish this?
- A. Import from Data Set
- B. Import from Salesforce Territory Model
- C. Import from CSV
- D. Import from Alignment
Answer: D
Explanation:
Explanation
According to the Trailhead module 3, the import from alignment feature allows planners to import existing territory boundaries from a previous alignment into a new data set and alignment. This way, they can avoid redrawing the boundaries every time they create a new data set and alignment. This feature is useful for companies like Alpine Energy that realign their sales territories quarterly and want to preserve their previous alignments.
NEW QUESTION # 14
What feature in Salesforce Maps would allow a sales rep to view household demographic data in the US?
- A. Shape Layers
- B. Data Layers
- C. Demographic Layers
- D. Marker Layers
Answer: C
Explanation:
To view household demographic data in the US, such as income, age, education, and population, the sales rep can use the Demographic Layers feature in Salesforce Maps. This feature allows the user to overlay demographic data on top of their existing data layers and visualize them with different colors and shapes. The Demographic Layers feature is described in the Get to Know Salesforce Maps unit.
NEW QUESTION # 15
What factor does the optimization engine take into account in Territory Planning?
- A. Distance to Reps location, Area/Units, External Attributes
- B. Rep Working Hours. Geography, Selected Optimization Field/Attribute
- C. Areas/Units in Focus, Geography, Selected Optimization Field/Attribute
- D. Areas in Focus, Legend Configuration, External Attributes
Answer: C
Explanation:
Explanation
According to the Salesforce Help article on Compare Maps Route and Schedule3, the optimization engine in Territory Planning takes into account three factors: Areas/Units in Focus, Geography, and Selected Optimization Field/Attribute. These factors help you design optimal territories based on your business goals and constraints.
NEW QUESTION # 16
Alpine Energy has two teams that visit the same set of accounts, Sales Reps and Merchandisers. Sales Reps prefer to visit their accounts in the afternoon and Merchandisers prefer the morning. How should the admin configure Maps Advanced Visit Windows to meet this requirement?
- A. A Routable record can only be assigned to one Visit Window.
- B. Create a Visit Window that reflects the preferred visit times for one team, then add a Temporary Visit Window for the second.
- C. When creating a new Visit Window, ensure the "Visit Window 1" and "Visit Window 2" sections reflect the combined preferred visit times for each team.
- D. Create two lookup fields on the Account object to the Visit Window object, one for Sales Rep Visit Windows and the other for Merchandiser Visit Windows.
Answer: D
Explanation:
Explanation
According to the Salesforce Maps Configuration module on Trailhead1, to create multiple visit windows for different types of visits, you need to create two lookup fields on the Account object to the Visit Window object. This way, you can assign different visit windows to different routable records.
NEW QUESTION # 17
A regional sales director wants to import all accounts in a region into a single view within Territory Planning. There are over 350,000 accounts that make up the territories in this region. Which data set creation strategy should a Consultant recommend?
- A. Use multiple Salesforce reports.
- B. Use multiple SOQL queries.
- C. Use a single SOQL query and aggregate to the container level.
- D. Split the accounts across multiple data sets.
Answer: C
Explanation:
According to the Trailhead module 2, this is the best strategy for creating a data set with a large number of accounts. A single SOQL query can retrieve up to 500,000 records, and aggregating to the container level can reduce the number of units in the data set. This can improve the performance and efficiency of Territory Planning.
NEW QUESTION # 18
A Marker Layer has been created to display all open opportunities and the results are not as expected. How can a user test this marker layer to ensure Salesforce Maps is displaying the correct number of results?
- A. Create a Salesforce Report to match the Marker Layer Builder criteria
- B. Update the Address Location in the Base Object
- C. Select the "Refresh Layers in this Area" button
- D. Create the Marker Layer in the Corporate folder
Answer: A
Explanation:
Explanation
According to the Trailhead module on Get to Know the Marker Layer Builder4, creating a marker layer follows the same process as creating a Salesforce report. Therefore, to test a marker layer and ensure Salesforce Maps is displaying the correct number of results, a user can create a Salesforce Report to match the Marker Layer Builder criteria4. This way, they can compare the results from both sources and identify any discrepancies or errors.
NEW QUESTION # 19
How can a Sales manager give stakeholders access to the proposed alignments that were created in Territory Planning?
- A. Right click anywhere on the map and click Share.
- B. Click the share button from the Browser, alignment header, or map legend
- C. Open the dataset, copy the URL, and share
- D. Open the alignment, copy the URL, and share
Answer: B
Explanation:
Explanation
According to the Salesforce Help article on Sharing and Collaboration in Salesforce Maps Territory Planning6, one of the ways to share an alignment with stakeholders is to click the share button from the Browser, alignment header, or map legend. This will open a dialog box that allows users to share an alignment as a PDF file via email or download it locally6. The PDF file contains information such as alignment name, description, date range, dataset name, number of areas and units, unit assignment summary, unit distribution summary, map view, and area list
NEW QUESTION # 20
Sales Managers have requested the ability to see the five most recent Opportunities when a Sales Rep selects a pin from an Account Marker Layer. How should the developer design the Account Marker Layer to meet this requirement?
- A. Pick Opportunity from the drop down list on the Tooltips tab.
- B. Be sure that Opportunities are included in the Cross Object Filter options on the Filters tab.
- C. Use "Filter by Activity' to limit the markers to Accounts with 5 opportunities or more.
- D. On the Related List Tab, choose "Opportunities'" from the "Add New" drop down and increment the Display counter to "5".
Answer: D
Explanation:
Explanation
To see the five most recent Opportunities when a Sales Rep selects a pin from an Account Marker Layer, the developer should use the Related List Tab on the Marker Layer configuration. This tab allows the developer to add related objects to the marker layer and display them as a list when a pin is clicked. The developer can choose "Opportunities" from the "Add New" drop down and increment the Display counter to "5" to show only the five most recent Opportunities. The Related List Tab is explained in the Explore Salesforce Maps on Desktop unit.
NEW QUESTION # 21
A user wants to publish a newly optimized alignment to Salesforce Maps. When the Publish button is clicked, Salesforce Maps is not visible as an option. What would cause this?
- A. Salesforce Maps Auto Assignment must be enabled in order to see this publishing option
- B. A minimum of 10 territories is needed in order to publish to Maps
- C. Users cannot publish to Maps unless the alignment is approved
- D. The Publish to Salesforce Maps option is not turned on in the Publish options of the Maps configuration
Answer: D
Explanation:
Explanation
The Publish to Salesforce Maps option is not turned on in the Publish options of the Maps configuration. This option allows users to publish their alignments to Salesforce Maps as Shape Layers and Auto Assignment rules. If this option is not enabled, users will not see Salesforce Maps as a publishing option in Territory Planning. This is explained in the Configure Options for Publishing Alignments document.
NEW QUESTION # 22
Who is responsible for business and IT sanity testing post deployment to production?
- A. Customer
- B. Implementation team
- C. Project manager
- D. Salesforce support team
Answer: B
Explanation:
Explanation
The implementation team is responsible for business and IT sanity testing post deployment to production.
Sanity testing is a type of software testing executed on the stable build of an application with minor code changes. It is also known as surface-level testing. A sanity test is performed to ensure the application works as expected after the bug fixes or changes in the code1. The implementation team, which consists of developers, testers, and business analysts, conducts sanity testing to verify the functionality and performance of the application after deployment2. The project manager, the Salesforce support team, and the customer are not directly involved in sanity testing post deployment.
NEW QUESTION # 23
How can an Admin ensure all Maps Users can see each other's Routes and Schedules?
- A. Enable Maps Object Permissions for appropriate Profile(s)
- B. Create a new Permission Set to grant access
- C. Disable "Routing Role Security"
- D. Enable "Allow Route/Schedule Sharing"
Answer: D
Explanation:
The Admin should enable "Allow Route/Schedule Sharing" to ensure all Maps Users can see each other's Routes and Schedules. This setting allows users to share their Routes and Schedules with other users in their org, and also view the Routes and Schedules of other users who have shared them. This setting can be found in the Routes and Schedule settings within Maps Configuration. This is explained in the Routes and Schedule Settings in Maps document.
NEW QUESTION # 24
During a Salesforce Maps solution implementation project, how does one differentiate defining vs designing customer user stories?
- A. Define is which customer user stories the implementation team will build while design is how the implementation team will build the customer user stories
- B. Define is identifying the implementation team members that will gather requirements while design is identifying the solution design team members that will build the solution
- C. Define is how the implementation team will build customer user stories while design is which customer user stories the implementation team will build
- D. Define is documenting the source to target mapping between legacy mapping solutions and Salesforce Maps while design is developing the integration points
Answer: A
Explanation:
Defining customer user stories is the process of identifying which user stories the implementation team will build based on the customer's needs and priorities. Designing customer user stories is the process of determining how the implementation team will build the user stories based on the best practices and technical specifications. This is explained in the Salesforce Maps Implementation Methodology document.
NEW QUESTION # 25
What are two common reasons why a new account marker layer would display an error for "bad addresses?"
- A. The address on the Account record is invalid
- B. The Salesforce record has been deleted
- C. The Account Marker Layer's filters need to be adjusted
- D. The Base Object has not been configured correctly
Answer: A,D
Explanation:
A new account marker layer may display an error for "bad addresses" if the address on the account record is unknown or invalid, or if the base object has not been configured correctly. A bad address means that the record failed to plot on the map, and it can affect the accuracy and completeness of the data visualization. To fix this issue, the user can either drop a pin on the map to manually set the location of the record, or clear the coordinates and set the verified location by dragging the marker. The user can also check the base object configuration under Installed Package | Configure | Base Objects and make sure the address fields are mapped correctly. Reference: How to handle Maps bad addresses, Drop a pin for bad addresses in Maps, Salesforce Maps Base Objects
NEW QUESTION # 26
Alpine Energy has just purchased Salesforce Maps and plans on deploying it to their field sales users for route planning and optimization. What two actions should the Admin do to ensure their Salesforce records plot in the correct location on the map?
- A. Confirm that each object to be used within Salesforce Maps has a text field to store latitude and longitude coordinates.
- B. Confirm that every record has a complete and valid address
- C. Confirm that each object to be used within Salesforce Maps has geolocation or number fields for latitude and longitude coordinates.
- D. Confirm that every record has latitude and longitude coordinates prior to installing Salesforce Maps.
Answer: B,C
Explanation:
Explanation
According to the Trailhead module on Configure for Location Accuracy Unit3, one of the actions that an admin should do to ensure their Salesforce records plot in the correct location on the map is to confirm that each object to be used within Salesforce Maps has geolocation or number fields for latitude and longitude coordinates. These fields store the location data for each record and allow Salesforce Maps to read them when plotting data on the map3. Another action that an admin should do is to confirm that every record has a complete and valid address. This will help Salesforce Maps to geocode the records accurately and place them on the map based on their address fields4.
NEW QUESTION # 27
Alpine Energy wants to ensure its sales reps' homes are located within the boundaries of their respective territories whenever they run an optimization. Which Territory Planning feature should a Consultant recommend?
- A. Estimate Travel
- B. Analyze & Compare
- C. Pinned Area Centers
- D. Plan Scenarios
Answer: C
Explanation:
According to the Salesforce Help article on Optimization in Salesforce Maps Territory Planning2, pinned area centers are fixed locations that optimization uses as starting points for each territory. This feature can be used to ensure that sales reps' homes are located within the boundaries of their respective territories whenever they run an optimization2. Pinned area centers can be set manually or automatically based on user location or other criteria2.
NEW QUESTION # 28
Universal Containers client's data is only in states East of the Mississippi River in the United States. Universal Containers does not handle any customers or clients not included in that list of states. What is the simplest way to ensure that Universal Containers will only plan territories for states they do business in?
- A. When defining the boundaries in the "Create Data Set" stage, after choosing United States, click on the filter icon and select the desired Zip codes from the list.
- B. When defining the boundaries in the "Create Data Set" stage, after choosing United States, click on the filter icon and select the desired States from the list.
- C. Ensure that the filters on the Report or query being used to build the Data Set limit the imported data to only the states desired.
- D. After building the data set and alignment open the Territory Plan and ensure that all states West of the Mississippi River are moved to an "Unassigned" state.
Answer: B
Explanation:
According to the Trailhead module on Get to Know Salesforce Maps Territory Planning4, one way to ensure that Universal Containers will only plan territories for states they do business in is to filter the boundaries by states in the "Create Data Set" stage4. This will allow them to select only the states that are relevant for their business and exclude the rest from their territory planning process4.
NEW QUESTION # 29
An implementation partner is in the middle of a Salesforce Maps + Consumer Goods Cloud project and realizes a new requirement popped up that wasn't part of the initial solution design. The customer is persistent that this requirement needs to be in scope of the project. Which team member should manage this situation with the customer?
- A. Customer Success Manager
- B. Lead Developer
- C. Solution Architect
- D. Project Manager
Answer: D
Explanation:
Explanation
The Project Manager should manage this situation with the customer. The Project Manager is responsible for overseeing the project scope, timeline, budget, and deliverables. They should communicate with the customer about the impact of the new requirement on the project and negotiate a mutually agreeable solution. They should also document any changes to the project scope and update the project plan accordingly. This is explained in the Salesforce Maps Implementation Methodology document.
NEW QUESTION # 30
What does an Admin need to set up in order to ensure visits generated from a Maps Advanced Visit Plan are not planned on consecutive days?
- A. Minimum Days
- B. Buffer Time
- C. Visit Duration
- D. Maximum Days
Answer: A
Explanation:
An admin can set up a minimum number of days between visits for a dataset in the Visit Plan configuration. This will ensure that visits generated from a Maps Advanced Visit Plan are not planned on consecutive days for the same customer. This is explained in the Specify Visit and Optimization Parameters section of the Salesforce Help Docs.
NEW QUESTION # 31
Alpine Energy has two teams that visit the same set of accounts, Sales Reps and Merchandisers. Sales Reps prefer to visit their accounts in the afternoon and Merchandisers prefer the morning. How should the admin configure Maps Advanced Visit Windows to meet this requirement?
- A. A Routable record can only be assigned to one Visit Window.
- B. Create a Visit Window that reflects the preferred visit times for one team, then add a Temporary Visit Window for the second.
- C. When creating a new Visit Window, ensure the "Visit Window 1" and "Visit Window 2" sections reflect the combined preferred visit times for each team.
- D. Create two lookup fields on the Account object to the Visit Window object, one for Sales Rep Visit Windows and the other for Merchandiser Visit Windows.
Answer: D
Explanation:
According to the Salesforce Maps Configuration module on Trailhead1, to create multiple visit windows for different types of visits, you need to create two lookup fields on the Account object to the Visit Window object. This way, you can assign different visit windows to different routable records.
NEW QUESTION # 32
Alpine Energy's admin made a few changes to the active Live Daily Summary configuration and would like to apply the changes to historical summary information For how many days in the past can the admin re-generate Daily Summaries?
- A. 120 days
- B. 60 days
- C. 30 days
- D. 90 days
Answer: C
Explanation:
According to the Salesforce Maps Live documentation, administrators can generate historical Daily Summaries for any date range up to the past 60 days1. This ensures that the organization has a complete and accurate list of qualifying Live Events for each Asset in a selected Live Layer. If the administrator selects a date older than 60 days in the past from today's date, they will receive an error message1. Reference:
1: Generating Historical Daily Summaries in Salesforce Maps | Salesforce Help1
NEW QUESTION # 33
Alpine Energy uses Maps Live Tracking to automatically track account visits by Sales Reps. What are two ways a Sales Manager can visualize the Accounts visited by their team on a specific day?
- A. Plot a Live Layer and generate tracking history
- B. Create a Salesforce report based on Maps Live Events
- C. Create a Salesforce report for Accounts with Maps Live Event Association records.
- D. Access the Maps Live Stop Associations page
Answer: A,C
Explanation:
According to the Salesforce Help article on Visualizing Live Asset Tracking History in Salesforce Maps1, one way to visualize the Accounts visited by a team on a specific day is to plot a Live Layer and generate tracking history. This will display the historical location and travel of the Asset, plus the locations of any Stop, Speeding, and Safety Events captured by the Asset's IoT Device for a desired date range1. Another way to visualize the Accounts visited by a team on a specific day is to create a Salesforce report for Accounts with Maps Live Event Association records2. This will show the Accounts that have been associated with Stop Events based on the configuration of Stop Associations in Salesforce Maps Live2.
NEW QUESTION # 34
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