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Salesforce Certified Slack Consultant Sample Questions:

1. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Install and pre-approve a list of apps.
B) Perform a one-time audit of existing apps and processes.
C) Establish an app approval process.
D) Enable employees on how to use and request apps.
E) Track usage of apps and document the business owner for each app.

2. You have a Slack Connect channel created with your client for your current engagement. Your client is new to Slack and wants to ensure that important information is easily accessible rather than searching within the channel.
What should you advise your client do to accomplish this?

A) Disable threads to ensure all replies are visible.
B) Pin important messages and bookmark key documents to the channel.
C) Use @channel with every message to notify the entire team of all messages.
D) Encourage team members to only post when absolutely necessary to minimize channel noise.

3. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?

A) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
B) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
C) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
D) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles

4. What are three actions a client should take when preparing for a grid migration?

A) Address duplicate usernames.
B) Remove all guests from migrating workspaces.
C) Disconnect Slack Connect channels.
D) Ensure user emails match SSO.
E) Remove all apps from migrating workspaces.
F) Accept the migration invitation.

5. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Which internal teams collaborate most frequently in your current organization?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
D) What user support model does your organization use today to answer IT and Slack-related questions?

Solutions: