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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?

A. Create a Sales and Marketing workspace for employees to collaborate on projects together.
B. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
C. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
D. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.

Question 2

Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
C. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
D. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.

Question 3

You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A. Create a tailored series of videos geared towards Workspace Admins.
B. Revise the SOW to include Admin Essentials sessions for each time zone.
C. Offload Admin Essentials training to the client's IT team.
D. Suggest all Workspace Admins direct their questions to 24/7 support.

Question 4

Your Enterprise Grid plan client is preparing a presentation for senior leadership and needs to provide a complete count of the number of people in the workspace.
Which org-level metric should you recommend your client use to find this count?

A. Members who posted
B. Total membership
C. Guests
D. Full members

Question 5

You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A. Org Owners only
B. Org Admins only
C. Org Admins and Org Owners
D. Workspace Admins and Workspace Owners

Solutions: