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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Business model canvas
B) Prioritization matrix
C) Criteria scorecard

2. Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

A) Global Trend Analysis
B) Consequence Scanning Workshop
C) User Acceptance Testing

3. At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.
What is the reason why marker choice is important?

A) They anonymize the sketches so that stakeholders cannot judge others' drawing abilities.
B) They ensure stakeholders can fit detailed sketches on a sticky note in the allotted time.
C) They enable stakeholders to focus on generating ideas rather than detailing UI.

4. A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A) Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
B) Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
C) Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive

5. Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?

A) Issues to stop, start, or continue
B) Issues to act on, influence, or monitor
C) Issues to accept, object., or withhold

Solutions: