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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Stakeholder alignment - Change and adoption enablement |
| Topic 2: Value Design | 32% | - Context and innovation impact - Ethics and value alignment - Value measurement and outcomes - Strategic direction and rationale |
| Topic 3: Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Leading cross-functional work - Collaboration with architects and designers - Working with product and business teams |
| Topic 4: Tools and Artifacts | 23% | - Design frameworks and methods - Documentation and visualization - Strategy mapping and modeling - Decision-making tools |
Salesforce Certified Platform Strategy Designer Sample Questions:
1. A strategy designer is working on a project with budget constraints. Many of the variables and decisions are unclear in the early stages of design What should be their approach in terms of bringing skills and talent?
A) Staff heavily from the development phase until the go to market phase.
B) Define additional leads for each functional area.
C) Bring in team members with strong problem solving skills.
2. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?
A) Business case and roadmap
B) Business metrics and ROI map
C) Business user flow and journey map
3. A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7
A) Increase in new user activity and connected weight utilization
B) Increase in user referrals and net promoter score (NPS) rating
C) New user activations and connected weight sales
4. Cloud Kicks is going to conduct research with users of products to better understand their needs.
What are some safeguards that should be put in place to ensure the research is conducted ethically?
A) A hypothesis, project plan, and financial reimbursement for users
B) A code of conduct, ethics training, and a research data handling polic
C) A customer journey map, research scenario, and a RAID log
5. A design team is working on the challenge: "How might we provide tools to enable customers to resolve service issues by themselves rather than escalating to human representatives?" Which bot metrics should the strategy designer suggest to assess the impact of their work?
A) Customer satisfaction rate
B) Total conversations
C) Human takeover rate
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |

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