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Salesforce Certified Strategy Designer Sample Questions:

1. Ideally how many concepts should a single Experience Narrative focus on?

A) As many as have been developed out of the ideas generated in Ideation.
B) All of them at the same time, it is suppossed to bring together all ideas into a coherent narrative.
C) A single one

2. Which two Call Center KPIs are dramatically improved by Salesforce CTI integration?

A) Productivity and Handle Time
B) Productivity and CSAT
C) Upsell and Handle Time
D) Handle Time and Cross Sell

3. Of the 4 target types to measure business success, which one fits the following example: Adoption tracking of a new app.

A) Efficiency Target
B) Expansion Target
C) Customer Satisfaction Target
D) Growth Target

4. True or False? When creating a Report Type, users will be able to select for the Primary object only "with" as the logic nexus with the related object. For Example "Accounts with Contacts".

A) TRUE
B) FALSE

5. Which of the following elments can be used to store cases and allow users to accept ownership from them?

A) Case Record Types
B) Queues
C) Assignment Rules
D) Case Teams

Solutions: