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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling HP Lifecycle Services | - Value-based selling approach - Identifying customer requirements - Positioning lifecycle services in sales cycles |
| Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
| HP Device Lifecycle Management | - Asset management and optimization - Device refresh and retirement strategies - Device deployment and onboarding services |
| HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
| Workforce Computing Services Portfolio | - Managed workplace services - Security and endpoint protection services - Support and maintenance offerings |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Correct Answer:
Explanation:
A close-up of a list of text Description automatically generated
Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage
A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
- A. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- B. By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
- C. By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
- D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
Correct Answer: C 🗳️
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Where can you find additional information about HP Services?
- A. HP Partner Portal
- B. HP Workpath
- C. HP AssetHub
- D. HP Workforce Central
Correct Answer: A 🗳️
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