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HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services - Value proposition and business benefits |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
| Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Compliance, security, and sustainability aspects - Comparison with alternative solutions |
| Proposing and Selling Solutions | 20% | - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership - Building service proposals and pricing models |
| Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Consultative sales approach - Identifying customer business and IT challenges |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
Question 1
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
A. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
B. Work with an HP distributor and use the program available exclusively to distributors
C. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
D. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
Question 2
Name a service available within HP Hardware Support Offsite Return Services.
Remote problem diagnosis and support over the phone for immediate resolution Online status tracking during repair of product while at the repair center Guaranteed 24 x 7 support and next-day turnaround Ability to order replacement parts from HP for defective third-party components Explanation One of the services available within HP Hardware Support Offsite Return Services is A. Remote problem diagnosis and support over the phone for immediate resolution.
This service provides basic telephone technical assistance with installation, product configuration, setup, and problem resolution. HP will work with the customer remotely to isolate the hardware problem and determine the best course of action1.
If HP determines that the problem cannot be resolved remotely, HP will direct the customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support. HP will also provide the return shipment of the repaired or replaced product to the customer's location1.
If you are interested in learning more about HP Hardware Support Offsite Return Services, you can visit the HP website2 or contact an HP representative for more details or assistance.
Question 3
How are HP Care Pack Services sold?
A. They are available as a contractual service and can be sold at any time as a standard SKU offering
B. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
C. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
D. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
Question 4
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A. Refer to the battlecards for the various HP Lifecycle Services
B. List the different HP Services websites that the customer can visit for more information
C. Compile a list of issues customers have had with the competitor's services
D. Visit the competitor's website to read the descriptions of their services
Solutions:
| Question 1 Answer: A | Question 2 Answer: Only visible for members | Question 3 Answer: B | Question 4 Answer: A |
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