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HP HP2-N49 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selling Strategy & Customer Engagement | 25% | - Building value and ROI cases - Competitive positioning and differentiation - Identifying decision-makers and stakeholders |
| Topic 2: HP BSM Solution Overview & Value Proposition | 25% | - HP BSM architecture and core components - Aligning solutions to business outcomes - Business challenges and IT pain points |
| Topic 3: HP Operations Bridge & Infrastructure Management | 25% | - Operations analytics and intelligence - Monitoring and event management - Service health and dependency mapping |
| Topic 4: Application Performance Management (APM) | 25% | - End-user experience monitoring - Application diagnostics and root cause analysis - Integration with BSM platform |
HP Selling HP Business Service Management Solutions Sample Questions:
Which Infrastructure Management tool uses topology and metrics information to help provide capacity management of virtualized infrastructures?
- A. Network Automation
- B. Service Health Reporter
- C. Site Scope
- D. Virtual Performance Viewer
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Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?
- A. Operations Intelligence/Analytics
- B. Infrastructure Management
- C. Application Performance Management
- D. Operations Bridge
Which HP Operations Bridge opportunity addresses an "over-expenditure on support resources and multi-vendor tools" pain point?
- A. a requirement to release applications into production more rapidly
- B. a requirement to reduce OpEx costs
- C. an inability to perform mobile application monitoring
- D. an inability to manage data storage/optimization
Which primary IT process areas does the HP Operations Bridge solution help improve or enable?
(Select three.)
- A. log analytics
- B. B storage tracking
- C. real user monitoring
- D. cross-domain reporting
- E. H automation of event correlation
- F. monitor automation
Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?
- A. co-operative working across diverse customer IT management groups
- B. understanding the relationship between customer IT management personas
- C. HP Sales and Pre-Sales working together to close a deal
- D. enhancing the HP sales and customer IT management relationship
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