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How to Register For Exam MB-230: Microsoft Dynamics 365 Customer Service?
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For more info read reference:
The Microsoft Dynamics 365 Customer Service exam MB-230 by code is designed to test one's knowledge of the implementation of omnichannel solutions focused on service, quality, reliability, efficiency, and customer satisfaction.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
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MB-230: Microsoft Dynamics 365 Customer Service Exam Certification Path
MB-230: Microsoft Dynamics 365 Customer Service Exam is foundation level Certification. As such There is no prerequisite for this course. Anyone who is having keen and familiar with Microsoft technology are well invited to pursue this certification.
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Microsoft MB-230 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Manage cases and Knowledge Management | 20% | - Create and manage cases
|
| Implement routing | 10% | - Configure unified routing
|
| Manage analytics, visualizations, and insights | 10% | - Configure Customer Service Insights
|
| Manage entitlements and SLAs | 15% | - Create and manage SLAs
|
| Implement Microsoft Power Platform | 10% | - Configure Power Virtual Agents
|
| Implement multi-session experiences for Customer Service | 20% | - Configure the Customer Service workspace
|
| Implement scheduling | 5% | - Manage services
|
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