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Salesforce Certified Slack Administrator Sample Questions:

1. Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for responding to these requests.
What type of workspace access would be most suitable for Preethi?

A) Single-channel Guest with deactivation time in six months
B) Member with no deactivation time
C) Member with deactivation time in six months
D) Multi-channel Guest with deactivation time in six months

2. You're a Workspace Admin for a workspace where members are working on three specific projects.
When members create new channels, you want to ensure it's clear which project the new channel is associated with.
What is the best way to do so?

A) Create a spreadsheet that maps each channel to its project, and pin it to the #general channel.
B) Ask members to include the project name in the channel description upon channel creation.
C) Install an app from the Slack app directory that automatically updates channel topics based on predefined criteria.
D) Create a naming convention for each of the three projects, and add them as default channel naming prefixes.

3. Bella is a Workspace Admin at a company with 3,500 employees. She is receiving complaints from her colleagues that "Slack is too noisy". Her team is bothered by frequent use of @here and @channel in public channels. She has never evaluated or changed the default settings, so she wants to change how those notifications work in her workspace.
How can Bella change her workspace's messaging restrictions to minimize disruption?

A) Set @here and @channel to be used only in private channels, where membership is more limited.
B) Restrict @here and @channel usage to Owners and Admins only.
C) DM each user who uses the @here and @channel mentions and ask them not to do this in large channels.
D) Restrict public channel posting to just Owners and Admins.

4. Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?

A) Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
B) Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
C) Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
D) Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.

5. Jose works at Globex and is a Slack administrator and Champion.
He receives several Slack direct messages per day from employees looking for more information on a range of topics, such as how to connect apps to their Slack workspace and where to find training materials.
Jose wants to encourage Slack best practices among employees. Which course of action should Jose take in this situation?

A) Post their question on their behalf in a public #help channel and respond in thread.
B) Ask the employees to post their own question in a public #help channel, where Jose and his team will respond in thread.
C) Ask the question, and if they are still unable to find the answer, post their own question in a public
#help channel, where Jose and his team will respond in thread.
D) Respond to each employee via direct message with the answer to their question.

Solutions: