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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

A) Sales Cloud
B) Service Cloud
C) Experience Cloud
D) Marketing Cloud

2. Cloud Kicks' support agents needto interact with customer information stored in several different objects when handling cases submitted from their web form.
In which two ways could the agent experience be made more efficient? Choose 2 answers

A) Complete relevant information about the customer using Lightning Record Pages.
B) Design custom Lightning Web Components for the customer to complete.
C) Use Salesforce Flow to help complete fields required for case closure.
D) Open links in new windows when agents click on details from case widgets.

3. Cloud kicks wants to incorporates human-centered design across its organization Which two practices should beadopted

A) creating requirements based on business leaders priorities
B) Including innovative ideas to showcase technology
C) observing user behavior
D) putting oneself in the situation of the end-user

4. A sales representative needs to quickly see key fields whenever viewing an opportunity.
Which three Salesforce feature would allow fields to be available when they are viewing arecord?
Choose 3 answers

A) Highlights Panel
B) Tabs
C) Customer Links
D) List Views
E) Compact Layout

5. Cloud Kicks is displaying Knowledge articles on a site with a colored background. A UX Designer is asked to evaluate Web Content Accessibility Guidelines (WCAG) level AA for normal text.
What is the minimum color contrast ratio that would pass these guidelines?

A) At least 7.0:1
B) At least 4.5:1
C) At least 3.0:1

Solutions: