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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

A) Plan Canvas
B) Agent Settings
C) Event Logs

2. Before activating a custom Agent action, an Agentforce Specialist would like to understand multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the Specialist recommend?

A) Agent Builder
B) Agentforce
C) Model Playground

3. Which configuration must An Agentforce complete for users to access generative Al-enabled fields in the Salesforce mobile app?

A) Enable Mobile Generative AI.
B) Enable Dynamic Forms on Mobile.
C) Enable Mobile Prompt Responses.

4. When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A) Einstein Grounding
B) Einstein Reply Recommendations
C) Einstein Service Replies

5. Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information. In refining its prompt design strategy, which key practices should UC prioritize?

A) Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.
B) Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
C) Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.

Solutions: