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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

Question 1

What is the role of the launchd process in the startup of an OS X Mountain Lion computer?

A. The init process starts launchd, then launchd starts the scripts stored in /etc/chron/.
B. The init process starts launchd, then launchd starts the items stored in the StartupItems folder.
C. launchd starts the init process, then init starts all the other processes involved in startup.
D. The kernel starts launchd, then launchd starts all the other processes involved in startup.

Question 2

Which process will let you start up a Mac in target disk mode?

A. Open the Startup Disk preferences, click Target Disk Mode, and then click Restart.
B. Hold down the Option key on the keyboard as the Mac starts up, until a dialog appears, then select Target Disk Mode from the dialog.
C. Hold down the S key on the keyboard while the Mac starts up, then enter the command reboot -target.
D. Start up from the OS X Recovery partition, choose Target Disk Mode from the Startup Disk menu, and restart the Mac.

Question 3

You have a Mac OS X v10.6.8 computer that has several user accounts. If you install OS X Mountain Lion without first erasing the target volume, what will happen to the 10.6.8 operating system and the existing user accounts?

A. The Installer upgrades the 10.6.8 OS to Mountain Lion. It maintains the user accounts.
B. The Installer erases the 10.6.8 OS and installs Mountain Lion. It archives the user accounts, but they can be restored manually.
C. The Installer replaces the 10.6.8 OS with Mountain Lion. It archives the user accounts, but they can be restored manually.
D. The Installer archives the 10.6.8 OS and installs Mountain Lion. It maintains the user accounts.

Question 4

How does the keychain system help protect yourinformation?

A. When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
B. The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.
C. Time Machine always ignores temporary files, Spotlight indexes, items in the Trash, log files, and anything else that can be considered a cache. Time Machine also ignores any files an application has defined as exempt, or any files you have defined as exempt in Time Machine preferences.
D. By default, system files and security updates are automatically installed when available.

Question 5

What steps should you use when troubleshooting application issues?

A. The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).
B. The four system resource domains are:
User, containing applications and system resources specificto each user account
Local, containing applications and system resourcesavailable to all users on the local Mac
Network (optional), containing applications and systemresources available to any Mac that has an automatednetwork share
System, containing applications and system resourcesrequired to provide basic system functionality
C. General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
D. Gatekeeper can restrict software to Mac App Storeapplications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.

Solutions: