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Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| iCloud and Services | 7% | - iCloud integration and syncing - Apple ID and service authentication |
| Peripherals and Printing | 6% | - USB, Thunderbolt and Bluetooth devices - Printer setup and troubleshooting |
| Network Configuration and Troubleshooting | 15% | - TCP/IP, Wi-Fi and Ethernet settings - Network services and file sharing - Connectivity and DNS issues |
| Installation and Recovery | 16% | - Recovery system and troubleshooting boot issues - System requirements for OS X v10.8 - Installation methods and migration |
| User Accounts and Permissions | 9% | - Password reset and account recovery - Types of user accounts and privileges - File system permissions and ACLs |
| Applications and Processes | 12% | - Process management and Activity Monitor - Application installation and Gatekeeper - Troubleshooting unresponsive apps |
| Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Boot sequence and EFI - Kernel extensions and system launch |
| File Systems and Storage | 9% | - HFS+ and Core Storage - Time Machine backup and restore - Disk Utility and volume management |
| Security and Privacy | 8% | - Firewall and security settings - FileVault full-disk encryption |
Apple OS X v10.8 Troubleshooting Sample Questions:
Question 1
Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
A. Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
B. Startup from OS X Recovery and open the Firmware Password utility.
C. Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
D. Startup from OS X Recovery and choose the Unlock Disk option.
Question 2
An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?
A. Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
B. Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
C. Save the deleted user in a disk image, then use the Terminal to secure delete the image.
D. Turn on FileVault 2, wait for encryption to finish, then delete the user.
Question 3
If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
A. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
B. Always use command line tools to adjust file permissions.
C. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
D. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
Question 4
Martin would like to keep his contacts, mail, and notes up to date between his Macs but would rather not use the Find my Mac or the Back to my Mac features of iCloud. How can he accomplish this goal using OS X Mountain Lion?
A. Martin should use third party software since iCloud features cannot be customized.
B. Martin should use System Preferences > iCloud then select only the desired features.
C. Sign in at iCloud .com, click on Options then select only the desired features.
D. After enabling iCloud, Back to my Mac and Find My Mac can be deselected in System Preferences sharing.
Question 5
Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?
A. Open the Disk Utility, choose the startup disk and repair disk permissions.
B. Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.
C. Delete then reinstall the VoIP application.
D. Delete the application's preferences from /Users/Paolo/Library/Preferences.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
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