EXIN ITIL V3 Foundation (ITIL Deutsch Version) : ITIL Deutsch

ITIL Deutsch testking pdf

Exam Code: ITIL-German

Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)

Updated: Jul 19, 2026

Q & A: 505 Questions and Answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System20%- Continual improvement
- Guiding principles
- Governance
- Service value chain
- Practices
Topic 2: Four Dimensions of Service Management18%- Value streams and processes
- Partners and suppliers
- Information and technology
- Organizations and people
Topic 3: Guiding Principles18%- Start where you are
- Think and work holistically
- Keep it simple and practical
- Progress iteratively with feedback
- Focus on value
- Collaborate and promote visibility
- Optimize and automate
Topic 4: ITIL Management Practices17%- Service management practices
  • 1. Incident management
    • 2. Problem management
      • 3. Service level management
        - Technical management practices
        • 1. Release management
          • 2. Deployment management
            - General management practices
            • 1. Continual improvement
              • 2. Relationship management
                • 3. Information security management
                  Topic 5: Key Concepts of Service Management12%- Products and services, service offerings
                  - Value, value co-creation, service, service management
                  - Stakeholders: customers, users, sponsors, providers
                  Topic 6: Service Value Chain Activities15%- Obtain/build
                  - Design and transition
                  - Improve
                  - Plan
                  - Deliver and support
                  - Engage

                  EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

                  1. Welche Dimension umfasst ein Workflow-Management-System?

                  A) Partner und Lieferanten
                  B) Organisationen und Personen
                  C) Wertströme und Prozesse
                  D) Information und Technologie


                  2. Zu welchem Zweck würde die kontinuierliche Verbesserungspraxis eine SWOT-Analyse verwenden?

                  A) Sicherstellen, dass jeder aktiv teilnimmt
                  B) Ideen verfolgen und verwalten
                  C) Definition des zukünftigen gewünschten Zustands
                  D) Den aktuellen Status verstehen


                  3. Welche Praktiken werden am häufigsten mit dem Einsatz von Empathie zum Verständnis der Benutzer in Verbindung gebracht?

                  A) Aktivierung ändern
                  B) Servicedesk
                  C) Service-Level-Management
                  D) Kontinuierliche Verbesserung


                  4. Wann sollte eine Änderungsanforderung zur Lösung eines Problems eingereicht werden?

                  A) Sobald eine Lösung für das Problem gefunden wurde
                  B) Sobald die Analyse der Häufigkeit und Auswirkung von Vorfällen die Änderung rechtfertigt
                  C) Sobald die Analyse von Kosten, Risiken und Nutzen die Änderung rechtfertigt
                  D) Sobald eine Problemumgehung für das Problem identifiziert wurde


                  5. Identifizieren Sie das fehlende Wort im folgenden Satz.
                  Eine Kundendefinition ist das [?] für einen Dienst und übernimmt die Verantwortung für die Ergebnisse der Dienstnutzung.

                  A) Produkte
                  B) Anforderungen
                  C) Ressourcen
                  D) Lieferanten


                  Solutions:

                  Question # 1
                  Answer: C
                  Question # 2
                  Answer: D
                  Question # 3
                  Answer: B
                  Question # 4
                  Answer: C
                  Question # 5
                  Answer: B

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