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Certification Eligibility of Genesys GE0-702 Exam

The candidates must meet the following eligibility criteria for getting the Genesys certification. They are as follows:

• The candidate must provide evidence of two years of experience in support services roles that required the skills assessed by each certification.
• The candidate must indicate that he or she is currently working in a support services role that requires all skills assessed by certification.
• The candidate's resume must be submitted for review at the certification testing center.
• The candidate must be a minimum of 18 years old at the time of certification testing.
• The candidate is not permitted to take the exam if he or she has worked as a Genesys Certification Examiner or as a Genesys Certifications Reviewer for any certification within 12 months prior to the exam date.

Certification Topics of Genesys GE0-702 Exam

The topics of the Genesys GE0-702 exam are as follows:

• Customer Interaction 80%
• Planning and Organizing Time 45%
• Building a Work Pipeline 20%
• Enterprise Processes 20%

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Genesys GE0-702 Exam Syllabus Topics: