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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Internal Service Providers Edition
B) IBM SmartCloud Control Desk Entry Edition
C) IBM SmartCloud Control Desk
D) IBM SmartCloud Control Desk for Managed Service Providers Edition

2. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Use the comprehensive workflow engine
B) Write custom Java classes for each process
C) Create integrations between the various products
D) Implement runbook automation

3. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) UDP protocol
B) XML and flat files
C) Command Line Interface
D) Java Message Service messaging
E) CORBA

4. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Process experts
B) Application engineers
C) Process owners
D) System engineers
E) Application specialists

5. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) types of security protocols in use
D) IT processes in use

Solutions: