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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM Tivoli Application Dependency Discovery' Manager
B) IBM Tivoli Composite Application Manager
C) IBM Tivoli Asset Discovery for Distributed
D) IBM SmartCloud Provisioning
E) IBM SmartCloud Control Desk

2. A customer wants to know about and manage the impact of changes to an individual server in their infrastructure. Which two products combined can provide the required functionality? (Choose two.)

A) IBM Tivoli Endpoint Manager
B) IBM Composite Application Manager
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Application Dependency Discovery Manager
E) IBM SmartCloud Control Desk

3. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk for Internal Service Providers licenses
B) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
C) IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses

4. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
B) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
C) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
D) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT

5. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, change, and configuration management processes. The solution must support several non-English UTF-8 languages and the customer prefers the solution is installed on Windows with a MS SQL database.
What are the limitations of language support in this scenario?

A) Using MS SQL UTF-8 is not supported. In order to support non-English languages the special Microsoft language converter has to be installed.
B) Using MS SQL UTF-8 is not supported. Localization will be limited to languages supported by the Windows system code page.
C) There are no special limitations. All required language supports can be installed using the product installation media.
D) If using MS SQL, only one language support can be installed -- either English or non-English.

Solutions: