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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. The Avaya Contact Center Control Manager (ACCCM) schedule server is a feature that allows you to schedule tasks. A task can be any administrative action that is supported by ACCCM. The Schedule Server is designed in an hierarchical Structure.
Which object is the highest entity in the hierarchy?

A) Task
B) Job
C) Schedule
D) Actions

2. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Create a custom role and assign the user to the role.
B) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
C) Assign multiple roles to the user to customize permissions.
D) Assign the user a role and then customize the role for that user only in the permissionstab.

3. The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?

A) The login ID for the Web Service was not configured correctly.
B) The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
C) The Web Service URL was not configured correctly.
D) The Database Port is setto 1433.

4. A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A) Restart the Import service.
B) Restart the Synchronizerservice.
C) Restart the Provisioning server.
D) Restart theLicensingserver.

5. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Sync
B) ACCCM
C) ACCCM one-X
D) ACCCM Importer
E) ACCCM AVP

Solutions: