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Avaya 3305 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Experience Portal installation procedures - Initial system configuration and setup |
| Topic 2: System Administration and Maintenance | - System monitoring and performance tuning - User management and role configuration |
| Topic 3: POM (Proactive Outreach Manager) Implementation | - POM campaign configuration - Outbound dialing strategies and workflows |
| Topic 4: Avaya Aura Experience Portal Architecture | - System components and deployment architecture - Integration with Avaya Aura ecosystem |
| Topic 5: Troubleshooting and Support | - Identifying and resolving system issues - Log analysis and diagnostics |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
You have just installed Proactive Outreach Manager (POM) 2 SP or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appears to shoe an Active Job, but no outgoing call spears to be made. You notice the following entry in the CmpMgrService.out log file:
CmpMgrService.out
@2011-10-21-10-24-18|P_POMCM002 | ERROR| POMCM | | | Out call web service returned fault: user does not have permission to run this Web Service | 192.9.84.93####
Which step must you take to correct the issues and continue with this procedure?
- A. Logging to EPM using a user with an assigned role of "Web Services" and restart theCampaign
- B. Login to (EPM) using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > outbound Settings> voice Server link has the assigned role of "Web Services"
- C. Login to EPM using a user with an assigned role of "Administration" and ensure that the outcall user name administered in POM Configuration > POM Server > Outbound Settings > Voice Server link has assigned the role of "POM Campaign Manager".
- D. Login to Experience Portal Manager (EPM) using a user with an assigned role of "POM Campaign Manager" and restart the campaign
Correct Answer: B 🗳️
In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?
- A. On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
- B. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- C. On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
- D. On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
Correct Answer: C 🗳️
Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)
- A. PostgreSQL logs
- B. Process Logs
- C. Apache/httpd logs
- D. Tomcat logs
- E. Transcriptions Logs
Correct Answer: A,C 🗳️
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
- A. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
- B. The correct number of AAEP and POM licenses for features required.
- C. A remote database.
- D. A separate application server is required to run POM applications.
- E. H.323 or SIP ports configured and in service.
Correct Answer: A,B,E 🗳️
A customer wants to connect Avaya Aura Experience Portal to the existing company Oracle database. Where do you get the Oracle Java Database Connectivity (JDBC) driver?
- A. The Experience Portal DVD
- B. The Oracle JDBC driver is installed automatically
- C. http://support.avaya.com
- D. http://www.oracle.com
Correct Answer: D 🗳️
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