Latest [Nov 27, 2021] 78950X Exam Questions – Valid 78950X Dumps Pdf
78950X Practice Test Questions Answers Updated 65 Questions
Avaya 78950X Exam Syllabus Topics:
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NEW QUESTION 30
Which statement about the value of a global variable Is true?
- A. It can be changed during a call if It is flagged as a wild variable.
- B. It can only be changed by deleting and re-entering it.
- C. It can be changed during a call using the assign command in a script.
- D. It can only be changed in the variable editor.
Answer: B
NEW QUESTION 31
Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)
- A. One mobile agent license
- B. One multimedia license
- C. One voice license
- D. One multiplicity license
Answer: C,D
NEW QUESTION 32
What are three of the Avaya Contact Center Select (ACCS) data sets that must be backed up to protect the ACCS system? (Choose three.)
- A. CCT
- B. WebLM
- C. REGISTRY
- D. ADMIN
- E. CCMA
Answer: A,B,E
NEW QUESTION 33
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. IP Office user account
- B. Windows user account
- C. SIP user account
- D. Active Directory Domain account
Answer: B,D
NEW QUESTION 34
Refer to the exhibit.
What does the Mailbox status relate to?
- A. The connection with the recipient mailbox is established.
- B. The connection with the multimedia system is established.
- C. The connection with the web communication server is established.
- D. The connection with the multimedia database is established.
Answer: A
NEW QUESTION 35
A call variable is useful because of which two characteristics? (Choose two.)
- A. They can be changed from call variable to global variable during a call session.
- B. Their values can be changed during a call session to serve as a collector for caller entered information.
- C. Only call variables of type Integer can be used as wild variables.
- D. They can be assigned a range of values when they are created in the variable editor.
Answer: B,D
NEW QUESTION 36
The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)
- A. Unicast
- B. Multicast
- C. Anycast
- D. Broadcast
Answer: A
NEW QUESTION 37
A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)
- A. Basic Launchpad rights
- B. Partitions
- C. Access class
- D. Windows group security
- E. Element Manager login
Answer: A,B,C
NEW QUESTION 38
Which type of activity code requires skillsets to be assigned?
- A. Walk Away Reason code
- B. Activity code
- C. Not Ready Reason code
- D. Post Call Processing Reason code
Answer: B
NEW QUESTION 39
Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.
Which password is required?
- A. Agent Login ID password
- B. CCMA Login ID password
- C. ACCS Administrator password
- D. IP Office System password
Answer: B
NEW QUESTION 40
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Administer the ACCS system SIP Domain to match the IP Office.
- B. Verify SIP trunks are available for the ACCS integration.
- C. Change the IP Office SIP Domain to match the ACCS system.
- D. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
Answer: C,D
NEW QUESTION 41
Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?
- A. CCT
- B. CCMM
- C. CCMS
- D. CCMA
Answer: B
NEW QUESTION 42
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule on a frequency of a specific date.
- B. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
- C. You can schedule multiple applications for backup in a single scheduling task.
- D. The backup folder contains backup files for each application you select.
- E. Regularly occurring backups create a new backup folder for the previous backup.
Answer: A,B,D
NEW QUESTION 43
How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 44
What happens after an agent enters an After Call Work Item activity code while on a skillset call?
- A. The skillset call is released and the agent goes Into After Call Work state.
- B. The agent goes into a Walk Away state.
- C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
- D. After releasing the call, the agent must go Ready before entering the After Call Work state.
Answer: C
NEW QUESTION 45
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- B. The active and standby servers must be in the same location and network subnet using static IP addresses.
- C. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
Answer: D
NEW QUESTION 46
Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)
- A. Skillsets are referenced in both application flows and scripts.
- B. Skillsets are only used for reporting purposes.
- C. A skillset is group of agents whose skills are similar.
- D. A skillset is a group of activity codes used for reporting purposes.
Answer: A,D
NEW QUESTION 47
Which statement about the Avaya SIP Sleuth is true?
- A. It is a pre-installed application found under Contact Center Common Utilities.
- B. It must be downloaded and run from the AMS element manager.
- C. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).
- D. It is a separate downloadable application that runs on a local workstation PC.
Answer: B
NEW QUESTION 48
Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)
- A. IP Office System Status Application
- B. Window Event Viewer
- C. IP Office System Monitor Tool
- D. ACCS SGM Management Client
- E. IP Office Web Manager
Answer: B,C,E
NEW QUESTION 49
A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.
Which CCMM tool provides this functionality?
- A. The CCMA
- B. The outbound campaign Management Tool
- C. The E-mail Manager
- D. The Multimedia Contact Manager
Answer: A
NEW QUESTION 50
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Download the WebLM Software Appliance from PLDS-
- B. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
- C. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
- D. Log into the vCenter or vSphere.
Answer: C,D
NEW QUESTION 51
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. No agents are logged into any ACCS skillsets.
- B. The IP Office Short Code is not configured under the IP Office Server node.
- C. The master script is not activated.
- D. The control directory number is not acquired.
Answer: A
NEW QUESTION 52
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