[Dec 02, 2021] Avaya 78950X Real Exam Questions and Answers FREE
Pass Avaya 78950X Exam Info and Free Practice Test
NEW QUESTION 30
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)
- A. The patches for that service are out of date.
- B. The service is in the process of shutting down.
- C. The service is not licensed.
- D. The service was disabled because it is not being used.
Answer: A,C
NEW QUESTION 31
The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)
- A. Change the IP Office SIP Domain to match the ACCS system.
- B. Verify SIP trunks are available for the ACCS integration.
- C. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
- D. Administer the ACCS system SIP Domain to match the IP Office.
Answer: A,C
NEW QUESTION 32
What are the high level configuration requirements for Avaya Aura Media Server (AAMS) HA?
- A. The UUID from Backup AAMS should be selected for use on Primary AAMS.
- B. The UUID from Primary AAMS should be selected for use on Backup AAMS.
- C. Enable High Availability should only be selected on the Primary AAMS.
- D. The Replication account setup must be different between Primary and Backup AAMS.
Answer: B
NEW QUESTION 33
Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)
- A. Display
- B. Short call
- C. Service Factor
- D. Service Level
Answer: A,B
NEW QUESTION 34
Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
What is causing this problem?
- A. The master script is not activated.
- B. No agents are logged into any ACCS skillsets.
- C. The control directory number is not acquired.
- D. The IP Office Short Code is not configured under the IP Office Server node.
Answer: B
NEW QUESTION 35
Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)
- A. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
- B. The SIP extension type must be H.323.
- C. The SIP extension must be In the same number range as the agent telephone numbers.
- D. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
Answer: C,D
NEW QUESTION 36
Refer to the exhibit.
The SIP Gateway Manager Management Client is fluctuating between red and green.
From the information in the exhibit, what is the root cause of this problem?
- A. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.
- B. Third party telephone control has been lost.
- C. No application flows or scripts have been properly activated.
- D. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.
Answer: B
NEW QUESTION 37
To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignition Which deployment type does this represent?
- A. Trunkey option
- B. Hardware Appliance option
- C. DVD option
- D. Software Appliance option
Answer: A
NEW QUESTION 38
What is the correct URI format for a controlled directory number 3200?
- A. sip:[email protected]
- B. 3200@sip:avaya.com
- C. sip:3200.sip.avaya.com
- D. sip:3200@sip:avaya.com
Answer: D
NEW QUESTION 39
Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?
- A. IP Office
- B. Security Settings
- C. Licensing
- D. Multimedia
Answer: A
NEW QUESTION 40
Which two tasks must be completed before starting the WebLM Software Appliance deployment? (Choose two.)
- A. Download the WebLM Software Appliance from PLDS-
- B. Log into the vCenter or vSphere.
- C. Verify that the Avaya Contact Center Select (ACCS) Software Appliance has been deployed
- D. Mount the Avaya Contact Center Select (ACCS) DVD on the VMware server.
Answer: B,D
NEW QUESTION 41
Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include current activity?
- A. After 8:15 AM
- B. Any time after 8:05 AM
- C. After midnight
- D. After 9:00 AM
Answer: D
NEW QUESTION 42
Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)
- A. OB_Skill1
- B. Email_Skill1
- C. VM_Skill1
- D. Outbound_Skill1
- E. Skill2
Answer: A,C,E
NEW QUESTION 43
Before a skillset threshold class will apply to a skillset, which action must be taken?
- A. The skillset threshold class must be created and applied to the agents servicing the skillset.
- B. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
- C. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.
- D. The skillset threshold class must be created and assigned to the skillset in configuration.
Answer: D
NEW QUESTION 44
For which operation is the Outbound Mail Handler component of the Email Manager responsible?
- A. Saving email attachments to the appropriate folder
- B. Logging into the corporate email server and sending the auto-reply
- C. Applying the rules engine to determine what skillset to queue the contact to
- D. Retrieving email messages from the corporate email server
Answer: C
NEW QUESTION 45
To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)
- A. IP Office user account
- B. Windows user account
- C. SIP user account
- D. Active Directory Domain account
Answer: B,D
NEW QUESTION 46
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