[Feb 24, 2022] OmniStudio-Consultant Test Prep Training Practice Exam Questions Practice Tests
Exam Questions Answers Braindumps OmniStudio-Consultant Exam Dumps PDF Questions
NEW QUESTION 22
The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?
- A. Create a specific OmniScript for each business process.
- B. Add more Step elements to create shorter pages.
- C. Add more conditional views to branch the OmniScript into logical sections.
- D. Pass the process type as an input parameter.
Answer: C
NEW QUESTION 23
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Datatables
- B. Custom Styles
- C. Newport Design System
- D. Actions
- E. Menu elements
Answer: B,D,E
NEW QUESTION 24
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. Custom Event and Redirect URL
- B. Event, Navigate and Card
- C. Flyout and OmniScript
- D. OmniScript and Navigate
Answer: D
NEW QUESTION 25
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. Integration Procedure
- B. DataRaptor Load
- C. Calculation Procedure
- D. FlexCards
Answer: A
NEW QUESTION 26
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. DataRaptor Transform Action
- B. Integration Procedure Action
- C. HTTP Action
- D. DataRaptor Post Action
Answer: B
NEW QUESTION 27
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. FlexCards
- B. Lightning Record Page
- C. OmniScript
- D. Customer IntellView
Answer: A
NEW QUESTION 28
A telecommunications company wants to create a 360° view of their customers, including all customer install products grouped by service address. During the discovery phase of the project, the consultant identifies that installed products can have 4 different statuses. Agents complete different processes, depending on status of installed product. The consultant creates an inventory of all statuses and processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service
Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers
- A. Custom Style
- B. OmniStudio Action
- C. Flyout
- D. States
Answer: B,D
NEW QUESTION 29
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. Calculation Matrices
- B. DataRaptor Turbo
- C. DataRaptor Transform
- D. OmniStudio Action
Answer: A
NEW QUESTION 30
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Alert
- B. Formula
- C. Messaging
- D. Calculation
Answer: B,C
NEW QUESTION 31
What business problem does DataRaptor solve?
- A. It allows developers to create complex API queries declaratively.
- B. It combines multiple steps and processes into a single server call.
- C. It guides humans through a complex business process.
- D. lt removes the need to code data mappings for data transformations.
Answer: D
NEW QUESTION 32
In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?
- A. Use the Radio Input property for a Step or Block element
- B. Add Cancel and Save options for the user
- C. Use the Conditional View property on a Step or Block element
- D. Create child OmniScripts for branched flow
Answer: C
NEW QUESTION 33
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page.
Which type of action should the consultant recommend to meet this new requirement?
- A. Navigate
- B. URL
- C. Redirect
- D. Event
Answer: A
NEW QUESTION 34
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Allow customers to enter bill payment information
- B. Guide users through complex processes
- C. Display different actions based on context
- D. Display a 360° view of the customer
Answer: C,D
NEW QUESTION 35
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows AI integration to calculate next best offer using policy attributes
- B. Allows aggregate functions
- C. Allows text concatenation using algebraic operators
- D. Allows multiple versions that will execute based on when the request is made
Answer: C
NEW QUESTION 36
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Styling
- B. State
- C. Conditional View
- D. Flyouts
Answer: C
NEW QUESTION 37
A business implements several OmniScripts and requests a design review to identify possible improvements. During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
- A. Create a reusable OmniScript to update address information.
- B. Create new versions of the OmniScripts to collect the address information.
- C. Use a DataRaptor Transform to standardize the data format.
- D. Add an address typeahead element to all the OmniScripts.
Answer: A
NEW QUESTION 38
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. View credit score history
- B. Make a payment
- C. View statements
- D. Request higher limit
- E. Verify a transaction
Answer: A,B,C
NEW QUESTION 39
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Chaining
- B. Batch jobs
- C. Try Catch
- D. Conditions
Answer: A
NEW QUESTION 40
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers
- A. Response
- B. HTTP
- C. DataRaptor Post
- D. DataRaptor Extract
Answer: C,D
NEW QUESTION 41
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