[2024] Use Valid New Community-Cloud-Consultant Test Notes & Community-Cloud-Consultant Valid Exam Guide
Community-Cloud-Consultant Actual Questions Answers PDF 100% Cover Real Exam Questions
NEW QUESTION # 26
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Enable Live Agent in Community Settings.
- B. Set up Live Agent in Community Management.
- C. Add a custom Live Agent Lightning component.
- D. Configure Live Agent in the Salesforce org.
Answer: C,D
NEW QUESTION # 27
Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting up asset sharing to ensure that Community users can see their account assets?
Select one or more of the following:
- A. Use Apex managed sharing to grant access to the Community users
- B. Create a sharing rule for each accounts
- C. Implement the role hierarchy on the Customer Community
- D. Set up a sharing set that references the Account ID on the asset
Answer: D
NEW QUESTION # 28
O: 170
Which two actions should the Salesforce Admin take to meet these requirements? Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org.
- A. Enable Live Agent in Community Settings.
- B. Set up Live Agent in Community Management.
- C. Add a custom Live Agent Lightning component.
- D. Configure Live Agent in the Salesforce org.
Answer: C,D
NEW QUESTION # 29
Northern Trail Outfitters has released a Customer Service Community for its users for outdoor and trekking equipment. Users can ask and answer questions in the Community. Customers have asked how to be notified of new questions or information posted in the Community about specific products.
What should the Administrator recommend?
- A. Subscribe to an RSS feed about Questions and posts
- B. Subscribe to Questions and posts
- C. Subscribe to Topics associated with Questions and posts
- D. Follow users associated with Questions and posts
Answer: D
Explanation:
Explanation
NEW QUESTION # 30
Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION # 31
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
- A. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
- B. Community users in the same community can see each other, regardless of the organisation-wide defaults
- C. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults
- D. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- E. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- F. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
Answer: C
NEW QUESTION # 32
A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community.Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer
- A. Add a generic component and name it Leaderboard
- B. Create a custom Lightning component and add it to the home page
- C. Enable Chatter for the Customer Service Napili Community
- D. Drag and drop the Reputation Leaderboard component onto the home page
Answer: D
NEW QUESTION # 33
You wish to share cases created and owned by your community users (Customer Community Plus) with the internal product support team, what is the best way to achieve this?
- A. Custom Sharing Set
- B. Custom Permission
- C. Custom Sharing Group
- D. Custom Sharing Rule
- E. Records owned by community members are automatically shared with all internal users
Answer: C
NEW QUESTION # 34
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. In Community Builder, add the Featured Recommendations Component to the page.
- B. In the Community Workspaces, add a new Custom Recommendations Channel.
- C. In the Community Workspaces, target all Recommendations to a new Audience Type.
- D. In Community Builder, add the Recommendations Component to the page.
- E. Inthe Community Workspaces, create the Recommendation.
Answer: D,E
NEW QUESTION # 35
Universal Containers is building a Customer Community.
What can the Administrator add to the Navigation Menu?
- A. Salesforce Objects, Topics, External URL, Lightning Component, Community Pages
- B. Salesforce Objects, Topics, Community Pages, External URL, Forecast
- C. Salesforce Objects, Community Pages, App Launcher, External URL
- D. Salesforce Objects, Global Actions Community Pages, External URL
Answer: A
NEW QUESTION # 36
Universal Containers rolled out a Community in the Customer Service Napili template for their employees.
The CEO has the following requirements: * All employees can participate in discussions within the Community. * Create a Chatter group for corporate announcements where all employees can participate and comment. * The posts in this group should be visible in the feed of all employees. How should the Salesforce Admin accomplish this task? Choose one answer
- A. Create a Chatter group in the internal Salesforce org and include all employees
- B. Create a Chatter group in the internal org and create a trigger to make the posts visible to everyone
- C. Create a Chatter group in the Community and include all employees
- D. Create a post on a custom object, Announcements that all employees follow
Answer: C
NEW QUESTION # 37
What moderation capabilities does Salesforce communities provide to automate the process of identifying and replacing words that are offensive or inappropriate for the Community?
- A. Enable Moderation for the Community to block offensive or inappropriate content
- B. Write a trigger to identify posts with the offensive or inappropriate words and replace with other content
- C. Create Process flows to identify posts with the offensive or inappropriate words and replace with other content
- D. Use moderation rules in the Community to block offensive or inappropriate content
Answer: D
NEW QUESTION # 38
Universal Containers wants to create a Customer Community venue product line with the following requirements:
- Use the customer service template
- Track Community members' login countries
- Display SharePoint documents for the customer
- Display product documentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements?
Choose 3 answers
Select one or more of the following:
- A. Files Connect
- B. SharePoint Web Services
- C. CMS Connect
- D. Salesforce Knowledge
- E. Google Analytics
Answer: A,C,E
NEW QUESTION # 39
Universal Containers needs to create a Support Community with the following requirements: * Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively. * A customer user should be able to see all cases opened for their account, including cases opened by their colleagues. * Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Enable Super User access for customer users
- B. Select the Community User Visibility checkbox
- C. Set up Delegated Admin access for customer users
- D. Create a Sharing Set on the Case object
Answer: A,B
NEW QUESTION # 40
Universal Containers (UC) is launching a Partner Community. Users will receive a welcome email with a link to login to the new Community. UC wants the link to last longer than seven days. How can a Community Cloud consultant change the validity period of the link to meet this requirement?
Select one or more of the following:
- A. Edit the setting in the welcome email template
- B. Configure Outlook Exchange server settings
- C. Create a custom login flow that modifies the setting
- D. Change the link validity period setting on the Community settings page
Answer: D
NEW QUESTION # 41
Universal Containers has a customer Community in Europe and plans to roll out a separate Community for their US customers. They have separate profiles for their US, Europe, and Asia customers. How could the Salesforce Admin limit the membership of this new community to US customers?
- A. Add only U.S. customer profiles as Community members.
- B. Add U.S. users to the Community sharing set.
- C. Add each U.S. customer as a Community member from their contact record.
- D. Add the U.S. customer public group to the Community as members of the Community.
Answer: A
NEW QUESTION # 42
Universal containers houses their order information in their legacy backend systems.
Customers need to see their orders from the back office in their customer-facing Community.
- The existing Salesforce org (which hosts the community) has integration with the backend legacy system using Salesforce Connect
- Customer users only need to seetheir orders in the Community - Orders are currently public read-only
- Customer users need to access fields that are already part of the existing integration What two things should do Salesforce Admin do to meet these requirements? Choose 2 answers
- A. Leveraging existing integration with the legacy system
- B. Set the external users' organisation wide defaults to private for external order objects
- C. Creating a new integration with the legacy system for customer users
- D. Update the customer user profile andgiven the "view all" permission on the integration object
Answer: A,D
NEW QUESTION # 43
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community.
What should the Community Cloud consultant do to meet these requirements?
- A. Create Knowledge articles that link to the relevant documents in both systems.
- B. Consolidate work into WordPress and use CMS Connect in the Community.
- C. Use CMS Connect to bring both sets of resources into the Community.
- D. Use the native Content Transformation tool to convert the resources into Knowledge articles.
Answer: C
NEW QUESTION # 44
Your company requires to set up community access for both customers and partners but wish to tailor the content that is shown for each member type and region, how do you architect this solution?
- A. Create one Community and build a lightning component that displays different content based on the users profile logging in
- B. Create one Community and use page variations to control what members see
- C. Create one Community using Sharing Sets to control what members see
- D. Create two Communities, one Customer Community and one Partner Community
- E. Create a Community tailored to each region
Answer: B
NEW QUESTION # 45
niversal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:
- A. Direct employees to the global header
- B. Direct employees to the App Launcher
- C. Recommend employees use a separate username for Community access
- D. Advise employees to use the "Login in as" functionality
Answer: B
NEW QUESTION # 46
Universal Containers (UC) is finalizing its Chatter group rollout within the Community. To help promote the release, UC wants to direct all users to the collaboration page when users log in.
Which method should the Administrator use to accomplish this?
- A. Create a login flow that directs users to the collaboration page in the Community.
- B. Configure the login form start URL to point to the collaboration page.
- C. Override the standard login page with a custom visualforce page.
- D. Use JavaScript in the head markup to direct users to the collaboration page.
Answer: A
NEW QUESTION # 47
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
Universal Containers has created a Community for its Partners. Community users from the same Partner should be able to hold discussions with each other. Partners will be unable to participate in discussions with other partners.
How should the Salesforce Administrator meet this requirement?
Select one or more of the following:
- A. Turn off Portal User Visibility under Sharing Settings
- B. Update the internal user record to private under sharing settings
- C. Enable super user access for each partners community role
- D. Uncheck community user visibility under sharing settings
Answer: D
NEW QUESTION # 48
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:
- A. Koa or Kokua Community template
- B. Tabs + Visualforce Community
- C. Salesforce Sites
- D. Lightning Community
Answer: B
NEW QUESTION # 49
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