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Salesforce Certified Slack Administrator Sample Questions:

1. Your company, Alpha Corp, highly prioritizes information security. The company has just set up Slack Connect channels to work with Beta Corp. Slack Connect direct messages (DMs) are disabled at this time.
Given this, your Chief Information Officer (CIO) wants to know whether your organization's users can communicate with external users from Beta Corp using Slack Connect DMs.
What should you tell the CIO?
(Select the best answer.)

A) Workspace Admins can give access to specific Alpha Corp users to DM with Beta Corp.
B) Alpha Corp users can DM any Beta Corp users now that the two organizations have been connected.
C) Alpha Corp users cannot DM anyone from Beta Corp since Slack Connect DMs are disabled.
D) Alpha Corp users can DM any Beta Corp users that are in the same Slack Connect channels as they are.

2. You're overseeing the workspace design for your organization's launch of Slack Enterprise Grid. You want to prioritize ease of administration for channels, workspaces, users, and user groups.
Which is the most important step when setting up your workspaces?
(Select the best answer.)

A) Take into account the cultural dynamics within the company.
B) Ensure users can frequently and easily switch between workspaces throughout the day.
C) Minimize the number of multi-workspace channels to administer.
D) Identify an appropriate set of Workspace Owners and Admins for each workspace.

3. Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A) They identify and implement key use cases for the tool and modify them over time to improve the team' s workflows.
B) They are Slack Administrators, so they have the correct permissions to help the company manage change.
C) They actively communicate and promote transparency to reinforce the purpose and value of the tool.
D) They model best practices, and they can rally the team toward common goals.

4. You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A) Percentage of message engagement in org-wide announcements channels in the last six months
B) Number of weekly active members (i.e., active in the last 7 days)
C) Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
D) Number of multi-workspace channels across the organization

5. You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)

A) Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
B) Create a thread for planning in your existing team channel and @mention the team members on the planning committee.
C) Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
D) Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.

Solutions: