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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Fundraising and Engagement | - Donor Management
|
| Topic 2: Program and Service Management | - Program Lifecycle Management
|
| Topic 3: Case Management and Service Delivery | - Service and Case Tracking
|
| Topic 4: Reporting, Analytics, and Integration | - Integration Concepts
|
| Topic 5: Nonprofit Cloud Fundamentals | - Salesforce Nonprofit Cloud Data Model
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
A gift officer is entering donations and wants to track that the donor responded to the most recent direct mail campaign. Which feature should the consultant configure to record the donor's campaign response?
- A. Customizable Rollups
- B. Automatic Campaign Member Management
- C. Customizable Campaign Influence
- D. Sales Process
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
A consultant wants to view an interactive graph of a donor's key relationships. Which feature available in Nonprofit Cloud should the consultant use?
- A. Contact Profile
- B. Actionable Relationship Center
- C. Flexcard
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A nonprofit organization uses Action Plans to guide its work on client Care Plans. The organization needs to add more tasks to an active Action Plan Template. What should the organization do to update the Action Plan Template in Nonprofit Cloud?
- A. Clone the Action Plan Template, add tasks, and then publish the template.
- B. Clone the Action Plan Template, select "Let users add items to action plans", and then publish the template.
- C. Deactivate the Action Plan Template, add tasks, and then publish the template.
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A nonprofit has its organization-wide sharing settings for all objects set to Private and is using Program Management Module to track Service Deliveries. A subset of Service Delivery records should be visible to selected staff. How should a consultant meet this requirement?
- A. Update the assigned Permission Set.
- B. Create and assign a new profile.9
- C. Create a criteria-based sharing rule.
- D. Update default sharing to Public Read/Write.
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP. Which custom report type should the consultant use to create the report?
- A. Contacts with or without Relationships
- B. Program Engagements with or without Household Account3
- C. Contacts with or without Service Participants
- D. Service Participants with or without Program Engagement
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Yedda -
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