Microsoft MS-220 : Troubleshooting Microsoft Exchange Online

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Aug 31, 2026

Q & A: 107 Questions and Answers

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About Microsoft MS-220 Exam

What is the exam cost of the Microsoft MS-220 Exam

The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.

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Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Microsoft MS-220 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Review and interpret message trace results and policies associated with those results
  • Troubleshoot Exchange Online access to public folders
Topic 2
  • Identify mobile device access states and what the states indicate
  • Troubleshoot Exchange Online mail flow issues
Topic 3
  • Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
  • Review mobile devices statistics to confirm the reason for a block
Topic 4
  • Determine which rules are triggered when an email arrives at a user’s inbox
  • Troubleshoot DNS-related mail flow issues
Topic 5
  • Troubleshoot messages that are categorized as false positive or false negative
  • Determine whether the sender SPF DMARC and DKIM records are valid
Topic 6
  • Interpret and troubleshoot validation errors encountered during object provisioning
  • Troubleshoot issues publishing and accessing calendars shared with external users
Topic 7
  • Troubleshoot issues reported by Microsoft Defender for Office 365
  • Troubleshoot issues creating and applying retention policies
Topic 8
  • Troubleshoot permissions issues related to calendar sharing
  • Determine why content for a published calendar is not up to date
Topic 9
  • Troubleshoot issues with messages that are not encrypted or decrypted as expected
  • Troubleshoot issues related to mail flow for hybrid deployments
Topic 10
  • Troubleshoot Outlook continuously asking for Exchange Online password
  • Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
Topic 11
  • Describe how to obtain Outlook client configuration information
  • Interpret message properties used by message records management (MRM)
Topic 12
  • Troubleshoot domain setup and configuration issues
  • Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
Topic 13
  • Determine whether a transport rule or conditional routing rule is affecting mail flow
  • Troubleshoot free
  • busy issues for hybrid deployments
Topic 14
  • Troubleshoot bulk actions including email creation, moves, modifications, and deletion
  • Determine when to restore or recover an inactive mailbox
Topic 15
  • Troubleshoot revocation issues for encrypted emails
  • Outlook client cannot connect to Exchange Online mailbox
Topic 16
  • Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
  • Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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