Microsoft Troubleshooting Microsoft Exchange Online : MS-220

MS-220 testking pdf
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Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Aug 31, 2026

Q & A: 107 Questions and Answers

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About Microsoft Troubleshooting Microsoft Exchange Online : MS-220 Exam

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  • Select the Prices of Exam and check Microsoft certification exams.

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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Briefly explain the Objective of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.

The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.

In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.

Skills measured

  • Troubleshoot compliance and retention issues (25–30%)
  • Troubleshoot hybrid and migration issues (10–15%)
  • Troubleshoot mail flow issues (20–25%)
  • Troubleshoot mail client issues (20–25%)
  • Troubleshoot Exchange Online configuration issues (15–20%)

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Search and purge email messages
  • 2. eDiscovery permissions and actions
  • 3. Retention policies
  • 4. Mailbox holds and recoverable items
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. S/MIME troubleshooting
  • 2. Encryption and decryption issues
  • 3. Encryption-related mail flow rules
  • 4. External recipient access issues
  • 5. Protected message handling
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention tags and actions
  • 3. Retention policy application issues
  • 4. Retention age calculation
Topic 2: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot quarantined messages
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot hybrid mail flow
  • 2. Analyze SMTP protocol logs
  • 3. Troubleshoot SMTP relay issues
  • 4. Troubleshoot DNS-related issues
  • 5. Troubleshoot SMTP certificate issues
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Troubleshoot send and receive issues
  • 3. Troubleshoot delivery delays
  • 4. Analyze mail flow rules and routing policies
  • 5. Review and interpret message trace results
- Troubleshoot Other Mail Flow Issues
  • 1. Identify triggered transport rules
  • 2. Analyze attachment blocking rules
  • 3. Troubleshoot inbox rules
  • 4. Interpret NDR data
Topic 3: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Provisioning Issues
  • 1. Directory synchronization issues
  • 2. Domain setup and configuration
Topic 4: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Free/busy sharing issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Hybrid mail flow issues
- Troubleshoot Migration Issues
  • 1. Public folder migration issues
  • 2. Data Consistency Score issues
  • 3. Move request analysis
  • 4. Failed migrations
  • 5. Slow migrations
  • 6. Migration endpoint creation issues
Topic 5: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendaring Issues
  • 1. Delegation issues
  • 2. Mailbox and calendar diagnostics
  • 3. Calendar permissions
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Autodiscover issues
  • 3. Outlook connectivity problems
  • 4. Client access rules
- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. ActiveSync connectivity
  • 3. ABQ list analysis
  • 4. Device access rules

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