ISO ISOIEC20000LI : Beingcert ISO/IEC 20000 Lead Implementer Exam

Exam Code: ISOIEC20000LI

Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam

Updated: Aug 27, 2026

Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Measure Phase20%- Performance Measurement Framework
- Key Performance Indicators
- Data Collection and Analysis
Topic 2: Project Management5%- Project Planning
- Resource Management
Topic 3: Analyze Phase25%- Root Cause Analysis
- Gap Analysis
- Risk Assessment
Topic 4: Leadership and Team Management5%- Team Coordination
- Roles and Responsibilities
Topic 5: Improve Phase20%- Change Management
- Improvement Planning
- Implementation Strategies
Topic 6: Control Phase10%- Monitoring and Control Mechanisms
- Continual Improvement
Topic 7: Advanced Statistics and Data Analysis5%- Data Interpretation
- Statistical Methods
Topic 8: Define Phase20%- Scope and Policy Definition
- Service Management System Principles
- Introduction to ISO/IEC 20000

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Company X restricted the access of the internal auditor of some of its documentation taking into account its confidentiality. Is this acceptable?

A) Yes. confidential information should not be increased by internal auditors
B) No. restricting the internal auditor's access to offices and documentation can negatively affect the internal audit process
C) Yes. it is up to the company to determine what an internal auditor can access


2. An organization has implemented a control that enables the company to manage storage media through their life cycle of use. acquisition, transportation and disposal. Which control category does this control belong to?

A) Physical
B) Technological
C) Organizational


3. An organization has established a policy that provides the personnel with the information required to effectively deploy encryption solutions in order to protect organizational confidential data. What type of policy is this?

A) High-level general policy
B) High-level topic-specific policy
C) Topic-specific policy


4. Based on scenario 9. the top management decided to accept the risk related to a nonconformity to control 5.17 Authentication informal ion. is this acceptable?

A) Acceptable, the company analyzed the implementation costs and accepted the risk
B) Acceptable, as the company properly informed the internal audit that they decided to accept the risk
C) Unacceptable, the company should have provided justification for accepting the risks and documented it


5. Based on scenario 5, what can be considered as a residual risk to Socket Inc.?

A) Users with access to cloud storage files are segregated on a separate network
B) The use of passwords with at least 12 characters containing a mixture of uppercase and lowercase letters, symbols, and numbers
C) Files arc decrypted once the user is authenticated


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C
Question # 4
Answer: C
Question # 5
Answer: C

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