Salesforce FSL-201 : Salesforce - Implementing Field Service Lightning

FSL-201 testking pdf

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Exam Code: FSL-201

Exam Name: Salesforce - Implementing Field Service Lightning

Updated: Sep 03, 2025

Q & A: 165 Questions and Answers

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About Salesforce FSL-201 Exam

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Salesforce FSL-201 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Introduction to Salesforce Field Service: This section of the exam measures the skills of the Field Service Consultant and covers the foundational understanding of Salesforce Field Service. It introduces the main components of the solution, highlights its core capabilities for managing field operations, and outlines the key elements of its data model. The goal is to ensure consultants can identify how Field Service fits into the broader Salesforce ecosystem and how its structure supports real-world service delivery scenarios.
Topic 2
  • Contractors: This section of the exam measures the skills of a Service Resource Manager and focuses on managing third-party service providers. It includes evaluating contractor capacity, configuring scheduling preferences for external teams, and outlining the entire lifecycle of a service appointment from creation to completion with contractors.
Topic 3
  • Main Elements: This section of the exam measures the skills of a Field Service Consultant and covers the core operational elements necessary to build a working Field Service setup. It includes setting operating hours, defining service territories, creating work orders, assigning locations, and organizing products. These components form the backbone of managing and delivering field service activities efficiently.
Topic 4
  • Scheduling: This section of the exam measures the skills of a Field Service Scheduler and explores how to create and manage efficient service schedules. It includes establishing work rules, setting service objectives, and applying scheduling policies. The section also walks through using the scheduling engine, managing service appointments and work orders, and leveraging the optimization model to streamline scheduling decisions.
Topic 5
  • Dispatcher Console: This section of the exam measures the skills of a Field Service Dispatcher and addresses managing daily operations through the Dispatcher Console. It covers how to navigate the interface, manage service appointments, and build useful tools like Gantt charts and filters to support dispatching decisions and monitor technician activity.
Topic 6
  • Field Technician Mobility: This section of the exam measures the skills of a Field Service Mobile Technician and centers around the mobile experience. It follows a typical business flow for field tasks, defines user roles and responsibilities, demonstrates the use of the Field Service mobile app, and explains how technicians can report on their work using built-in reporting tools.

Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/

FSL-201 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce FSL-201 exam dumps will include the following topics:

  • Manage Case 7%
  • Manage Assets 5%
  • Manage Work Order 32%
  • Configure Mobility 17%
  • Manage Scheduling and Optimization 28%
  • Configure Contracts, Entitlements, and Warranties 8%
  • Manage Inventory 3%

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