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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Topic 2: Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Topic 3: Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Topic 4: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 5: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 6: Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules - Use dispatcher console and scheduling tools |
| Topic 7: Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Set up and manage crews and resource types - Manage time sheets, operating hours, and skills |
| Topic 8: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
Salesforce Certified Field Service Consultant Sample Questions:
1. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers
A) Custom Approval Process on Work Orders
B) Custom Validation Rule on Work Orders
C) Custom Work Order Status
D) Custom Work Order Escalation Rules
2. Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers
A) Assigned Resource
B) Homebase Travel
C) Resource Skill Level
D) Break Duration
3. Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
A) Appointments on the first Tuesday of the month
B) Weekly recurring appointments at 8:00 AM
C) Site inspections during the first week of the "year
D) Quarterly sales visits to a customer
4. The service director at Ursa Major Solar would like to understand the effect that service objectives have on the assignment of service appointments to service resources.
Where can the director view service objective scores for potentialappointment time slots?
A) Candidates action
B) Bulk dispatch action
C) Dispatch console
D) Book appointment action
5. Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?
A) Extended Match
B) Resource Availability
C) Match Field
D) Required Resource
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,D | Question # 3 Answer: A,B | Question # 4 Answer: D | Question # 5 Answer: C |
Rosemary -
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