Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Determining Appropriate Sharing Solutions
• Territory Management
• Data Relationships

2. Automation, Change Management, and Auditing

• Deployment Tools
• Sandboxes
• Change Management Options
• Auditing and Monitoring

3. Analytics and Data Management

• Dashboards
• Report Types
• Data Quality Features and Policies
• Creating Reports

4. Sales, Service, and Content Applications

• Service Cloud Console Toolkit
• Salesforce Knowledge
• Forecasting
• Content Management
• Products, Price Books, Schedules, and Quotes
• Entitlements

5. Customization: Fields

• Create formula fields
• Work with record types and business processes
• Create new custom fields
• Maintain data quality
• Work with page layouts
• Administer standard fields
• Create selection fields: picklists and lookups

6. Managing Data

• Mass delete records
• Back up data with a weekly export
• Import new records using import wizards
• Keep records up to date with Data.com and social accounts and contacts
• Update existing records with the data loader
• Mass transfer records between users

7. Reports and Dashboards

• Print, export, and email reports
• Create new reports with the report builder
• Build dashboards
• Filter reports
• Run and modify reports
• Summarize report data with formulas and visual summaries

8.Automation

• Set up workflow rules and Process Builder
• Manage email administration
• Automate leads and cases

9. Managing the Support Process

• Enable collaboration in the Service Cloud
• Analyze support data with reports and dashboards
• Understand the Salesforce Console
• Automate the support process

Salesforce CRT-211 Exam Syllabus Topics:

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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