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SAP C-PXSUP-90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question 1

What does it mean if a SELECT statement comes back with a sy-subrc = 4? (Choose two)

A. The system has not read any entries from the database table.
B. The SELECT statement has been executed successfully without error.
C. The system has read exactly four entries from the database table.
D. The execution of the SELECT statement failed because of an incomplete WHERE-Clause.

Question 2

Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)

A. The message processor has to call SE80.
B. Call transaction CRMD_ORDER.
C. Only a customer can create a message.
D. Within the transaction for message processing.

Question 3

You have picked a message from the queue. What will be your next steps? (Choose two)

A. Ask the customer for user and password.
B. Search for notes and confirmed messages.
C. Get a thorough understanding of the issue from the information given in the message.
D. Try to guess what the customer 'might' want to have.

Question 4

What does Mission-Critical Support within Enterprise Support mean? (Choose two)

A. SAP system backup
B. 7 x 24 root cause analysis
C. Robust Service Level Agreements (SLA)
D. Ramp-up support

Question 5

What are the characteristics of a perfect customer message? (Choose two)

A. The problem description is a summary.
B. The message refers to only one problem.
C. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D. The reporter has selected the correct SAP support center.

Solutions: