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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Service Account
B) Premise
C) Address
D) Place

2. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
B) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
C) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
D) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

3. Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A) Use call out to fully automate the flow so that no manual steps are required
B) Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
C) Use the integration procedure to manage the various task that technician need to undertake
D) Use data raptor to assist with integration and introduce several manual task into the flow.

4. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design opportunity management flows and convert the opportunity to quote.
B) Design order capture and order fulfillment flows
C) Design a quoting flow to negotiate price and discount approval process.
D) Design a contract creation and contract renewal flows

5. UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A) Create an attribute on business internet offers and use attribute based pricing
B) Create base price list and multiple child price list per region
C) Create price list and price list entries associated with context Rules per region
D) Create price list per region and use context Rules to determine the correct Price List

Solutions: