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Apple OS X v10.8 Troubleshooting Sample Questions:

1. In which of the following scenarios would it be necessary to use Repair Disk Permissions in Disk Utility to resolve the issue?

A) Computer fails to power on.
B) Cannot install any application into /Applications.
C) Cannot open one Numbers document. Other Numbers documents open without issue.
D) Cannot complete an OS X Mountain Lion install.

2. What should customers be aware of if they need to use Safari or reinstall OS X Mountain Lion when their Mac has been started from OS X Recovery?

A) They must charge the Mac's battery to 100% before starting from OS X Recovery.
B) An internet connection is required to use Safari and reinstall OS X.
C) A Mac must have at least 4GB of memory to reinstall OS X Mountain Lion.
D) A valid Apple ID is required to use Safari on OS X Recovery.

3. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?

A) Start the MacBook Pro from an external disk, or netboot image.
B) Create a new location in System Preferences > Network.
C) Create a new user in the Users & Groups preferences pane and test in that user.
D) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.

4. Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY

A) Mac Pro (Mid 2010)
B) MacBook Pro (Early 2011)
C) Mac mini (Early 2009)
D) MacBook Air (Mid 2011)
E) MacBook (Late 2008 Aluminum)

5. Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?

A) Thunderbolt Setup Utility
B) Console
C) Disk Utility
D) Directory Utility

Solutions: