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Apple Desktop Service Certification Sample Questions:

1. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A) Reinitialize the hard disk and reinstall the Mac OS.
B) Replace the internal hard drive with a known-good hard drive.
C) Replace the logic board.
D) Try to start up from a bootable CD or DVD.

2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Is your Mac connected to a network?
B) Can you open other AppleWorks files?
C) What version of AppleWorks are you using?
D) Can you open any files?

3. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) None
B) Flat Blade Screwdriver
C) Hex Nut Driver
D) Torx Driver

4. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

5. You have replaced the video card in a Power Mac G5. In what THREE ways should you test the repair before returning the system to the customer? SELECT THREE

A) Verify that the original symptom is resolved.
B) Verify that no new symptoms have occurred.
C) Run all Apple Service Diagnostic tests for the Power Mac G5.
D) Start up the computer in Target Disk Mode to test the internal hard drive.
E) Run Apple Service Diagnostic video tests for the Power Mac G5.
F) Leave the computer on overnight.

Solutions: