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Apple Desktop Service Certification Sample Questions:

1. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Press the System Identifier button.
B) Remove the Xserve from its rack.
C) Unlock all drive module bays.
D) Remove all drive modules from the Xserve.

2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Is your Mac connected to a network?
B) Can you open other AppleWorks files?
C) What version of AppleWorks are you using?
D) Can you open any files?

3. Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A) Yes
B) No

4. In this photo, what type of port does the number 9 identify?

A) FireWire 800
B) Mini-VGA
C) FireWire
D) USB

5. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A) AppleTalk
B) IPX
C) NetBIOS
D) TCP/IP

Solutions: