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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Local Announcements
B) Voice over IP
C) Music-on-hold
D) Integrated Announcements

2. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS receives data internally and stores data in a volatile switch memory.
B) BCMS is interval based and CMS is call based.
C) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
D) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.

3. A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

A) The wrong version of Avaya Terminal Emulator has been loaded on the PC.
B) There is a firewall between the PC and the CMS.
C) Avaya Terminal Emulator is being used on an unsupported operating system.
D) Avaya Terminal Emulator did not load correctly and needs to be reloaded.

4. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) display variables
C) List trace variables
D) Monitor variables

5. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) collect-digits
C) queue-to
D) route-to-digits

Solutions: