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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Requirements | - Design considerations
|
| Topic 2: Contact Center Architecture Overview | - Deployment models
|
| Topic 3: Operations and Maintenance | - Troubleshooting and optimization
|
| Topic 4: System Integration | - CRM and third-party systems
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?
A) It proposes, communicates, and agrees upon the detailed solution.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It is the final Invoice that serves as the formal contract acknowledgement.
D) It documents the details, and quantifies the cost.
2. AACC interoperates with which two different Avaya applications? (Choose two.)
A) Avaya Work Force Optimization Select
B) Interaction Center
C) Call Back Automated
D) Proactive Outreach Manager
3. An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
A) Engagement Designer
B) Co-Browsing
C) Context Store
D) Work Assignment
4. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
A) HTTPS
B) HTTP
C) HTTPS and FTPS
D) FTPS
5. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?
A) Host ID
B) Customer name
C) MAC Address
D) IP Address
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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