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Avaya 33810X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Overview & Architecture | 20% | - System architecture and deployment models - Scalability and capacity planning - Avaya Aura Contact Center components |
| Topic 2: Implementation & Validation | 15% | - Troubleshooting and support design - Deployment planning and best practices - Performance optimization and monitoring |
| Topic 3: Integration & Interoperability | 15% | - APIs and scripting interfaces - Third-party application integration - Integration with Communication Manager |
| Topic 4: Design Requirements & Considerations | 25% | - Business and functional requirements analysis - Network and security design - High availability and redundancy design |
| Topic 5: Core Solution Components | 25% | - Contact Center Manager Server and Console - Multichannel and self-service capabilities - Avaya Aura Media Server and Session Manager integration |
Avaya Aura® Contact Center Solution Design Sample Questions:
An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
- A. Co-browse
- B. Context Store
- C. Work Assignment
- D. Dialogue Designer
Correct Answer: A 🗳️
A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)
- A. Contact Center data gathered from generic reports only
- B. Evolution of the Contact Center agent
- C. Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
Correct Answer: A,C 🗳️
What should a functional architecture discussion cover?
- A. Customer evolution plans and Avaya solution to their problems
- B. Network plan of the existing Infrastructure
- C. A design of the needed components and Interconnections
- D. Bill of Materials to quantify the costs
Correct Answer: B 🗳️
The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?
- A. HTTPS
- B. HTTP
- C. HTTPS and FTPS
- D. FTPS
Correct Answer: A 🗳️
The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?
- A. Contact Center Orchestration Designer
- B. Contact Center Server Utility
- C. Contact Center Manager Administrator
- D. Contact Center Manager Multimedia Administrator
Correct Answer: D 🗳️
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