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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Monitoring and Troubleshooting | - Troubleshooting
|
| Workforce Engagement Solution Overview | - Solution Components
|
| Maintenance and Support | - Support Operations
|
| System Architecture and Installation | - Platform Requirements
|
| Configuration and Administration | - System Configuration
|
Avaya Workforce Engagement Support Certified Sample Questions:
1. When setting up voice recording,whichstatement describes the purpose of member groups?
A) It creates groups of extensions for management purposes and defines the type of recording for your particularenvironment
B) It maps employees to extensions and data sources
C) It enables the translation of recorded events from third-Paty systems
D) It specifies the actual extensions in use in your system, and associates them with the data source
2. A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?
A) Enable Named Employees Unit of Measure
B) Avaya
C) AWFO
D) ACRA
E) Back Office - Item Tracking
3. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
A) Side-by side or hardware reuse migration to R20.x
B) Two step upgrade process, to V15.1 first, then to R20.x
C) Side-by side upgrade to R20.x in Windows 2016
D) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
4. In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
A) Enterprise Manager
B) Dedicated network connection
C) LoggerServerservice
D) MDL database
5. On
a new computer, you are trying to log into the Enterprise Manager for the Application Server. Enterprise Manager is accessible from your Old PC. On the new computer, when you navigate to
http://*frameworkserver*wfo, Internet Explorer closes with no error. What is causing this problem?
A) You have the pop-up blocker turned on.
B) You are using the wrong URL.
C) You so not have network connectivity to the Application Server.
D) You are using Internet explorer 11.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |

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