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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Administration | - System Configuration
|
| Monitoring and Troubleshooting | - System Monitoring
|
| Workforce Engagement Solution Overview | - Solution Components
|
| System Architecture and Installation | - Platform Requirements
|
| Maintenance and Support | - Support Operations
|
Avaya Workforce Engagement Support Certified Sample Questions:
Which two statements about Enterprise Manager (EM) features are true? (Choose two)
- A. It is browser-based interface
- B. It eliminates duplicate configuration if shares data
- C. It allows application-level functionality configuration
- D. User access is through the system Management desktop applications
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When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
- A. RIS (Recorder Integration Service).
- B. Recorder
- C. Storage
- D. Customer Environment.
- E. Archive
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Which three statements are true about SQL Server Reporting Service (SSRS) requeriment to support reporting in both new and upgraded systems? (choose three)
- A. It is required for System logging reports
- B. It is required for Customer Feedback reports
- C. It is required for Workforce Management (WFM) reports.
- D. It is required for Scorecards Reports
- E. It is required for Forecasting and Scheduling Reports
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Which three statements about the Framework platform are true? (Choose three)
- A. Requires a locally installed instance of Microsoft SQL.
- B. It can be installed with another platform on the same hardware.
- C. It is a predefined set of Server Roles that are deployed together on the same machine.
- D. The platform is Windows OS independent
- E. The platform is HW independent.
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You are going to the customer site to start your Avaya Workforce Engagement installation. You have the documentation, but when you review yourchecklist, something is missing. Which important thing is missing in your installation checklist?
- A. Wsuper user account
- B. MSA and DMSA account
- C. Administrator account
- D. IMSA account
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