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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

Quantum Innovations wants to automate the handling of these customer queries:
- product warranty details
- current promotions
- delivery timelines
- nearest store based on a postal code
The solution must provide accurate responses quickly and consistently. Which solution meets the customer requirements?

A. live agent
B. IVR menu
C. scripted AI agent
D. autonomous AI agent

Question 2

An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A. Evaluate node
B. Data Parser node
C. SMS node
D. Profile node
E. Generate OTP node

Question 3

A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A. Create Conversation node
B. Add Participant node
C. Queue Task node
D. Screen Pop node

Question 4

A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A. Reload Flow Designer to refresh the configuration.
B. Use Virtual Agent V2 node.
C. Create a connector in Control Hub for Webex AI agent.
D. Type the name of Webex AI agent in Virtual Agent field, save, and publish.

Question 5

A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A. Cisco Emergency Responder
B. Unified Border Element media bypass only
C. Survivable Gateway
D. Webex Edge Audio

Solutions: