1053 Customer Reviews Lifelong learners do not wait for permission to level up, and the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam is this year's level. TestkingPDF backs your move with 72 verified 1Z1-1038 practice questions, checked by experts who watch every tiny exam change.
Oracle 1Z1-1038 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials |
| Exam Number: | 1Z0-1038 |
| Exam Price: | USD 245 |
| Exam Duration: | 105 minutes |
| Related Certifications: | Oracle Service Center 2019 Certified Implementation Specialist |
| Available Languages: | English |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice |
| Sample Questions: |  |
| Exam Way: | Oracle University testing center or Oracle online proctored exam. |
| Pre Condition: | Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams. |
| Official Syllabus URL: | https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038 |
Oracle 1Z1-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Reporting Framework
|
| Topic 2: Integrations and APIs | - Integration Technologies
|
| Topic 3: Workspaces and Agent Desktop | - Workspace Design
|
| Topic 4: Business Rules and Automation | - Automation Configuration
|
| Topic 5: Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Topic 6: Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Topic 7: Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Topic 8: Surveys and Feedback Management | - Survey Configuration
|
| Topic 9: Business Object Configuration | - Standard and Custom Objects
|
1Z1-1038 Exam FAQ: Pooling Efforts With Oracle Candidates
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials is an official Oracle certification exam, registered under the code 1Z1-1038. Passing it awards the Oracle Service Cloud Cross-Channel Contact Center certification, a credential at the Implementation Specialist level. It also connects to Oracle Service Center 2019 Certified Implementation Specialist. Successfully passing matters to every candidate because the credential keeps working for your career long after exam day.
You will answer 60 questions within 105 minutes on the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam. That combination rewards candidates who practiced under realistic timing, so make timed sessions in the TestkingPDF engine a daily habit; one to two hours a day is enough when every minute rehearses the real thing.
Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams.
Vendor requirements do change, so verify the current conditions before registering on the official exam page.
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials blueprint covers 9 domains, with the largest being Oracle Service Cloud Architecture and Navigation, Workspaces and Agent Desktop, and Business Rules and Automation. The full topic list is above on this page; it tells you exactly where your daily hour or two earns the most marks.
Yes, download the free demo of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials questions before deciding, and read former customers' comments for an independent verdict. After purchase, new versions download free for one year, and when your product expires you can extend the update service at a 50% discount. Returning customers also enjoy bountiful discounts on future exams.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
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Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 6 PM
- B. Monday 10 AM
- C. Tuesday 11 AM
- D. Saturday 4 PM
Correct Answer: D 🗳️
The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?
- A. Because the system default is 15 minutes, it cannot be changed.
- B. You can change the default value to 60 minutes by using File > Options > Session Expiration.
- C. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
- D. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
Correct Answer: D 🗳️
Which five actions should you perform to configure advanced routing?
- A. Assign guided assistance permission to a profile.
- B. Configure collaboration with external users who are not agent desktop users.
- C. Add Access Control to a navigation set.
- D. Assign advanced routing permissions to a profile.
- E. Add product and category fields to the Live Help page of the Customer Portal.
- F. Create an advanced routing incident queue.
- G. Create and activate a rule to route incidents to the advanced routing incident queue.
- H. Define products and categories.
Correct Answer: B,C,D,G,H 🗳️
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It is always triggered from business rules.
- B. It is triggered by an event that occurs on the standard objects that are used by queues.
- C. It is a PHP script that executes only synchronously.
- D. It can be triggered by an event that occurs even on a custom object.
- E. It is also known as the Object Event Handler.
- F. It can be triggered by an event that occurs on community objects.
- G. It is triggered by an event that occurs on standard objects only.
Correct Answer: D,E,F 🗳️
How many rows can be returned by a tabular query?
- A. 100000
- B. 1000
- C. Unlimited
- D. 100
- E. 10000
Correct Answer: B 🗳️
Cedric -
I passed the test in the first attempt.
Last Friday, I took my 1Z1-1038 exam and passed it.