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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. What is the purpose of an IT ethics policy?

A) To encourage proper conduct in IT project budgeting
B) To guide decisions based on values and standards
C) To define values as adherence to internal technical policies
D) To require approval before implementing new technologies

2. Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?

A) Response queue analytics
B) Interaction history management
C) Workflow automation
D) Channel preference management

3. What is a focus of the Information Technology Infrastructure Library's (ITIL) guidelines for service management?

A) Implementation of advanced technologies
B) Reduction of direct engagement with end users
C) Alignment with business objectives
D) Minimization of operational expenses

4. How can a unified communications system meet the communication goals of most organizations?

A) Reduces latency between parties
B) Manages customer expectations
C) Makes employees more comfortable
D) Generates innovative solutions

5. Which process is improved by manufacturing enterprise resource planning (ERP) systems?

A) Coordinating materials and production
B) Managing employee time-off
C) Developing packaging designs
D) Designing prototypes

Solutions: