Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 70-404

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Exam Code: 70-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Oct 25, 2026

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Microsoft 70-404 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuring Incident, Problem, and Change Management20%- Configure service level agreements (SLAs)
- Define incident and problem management workflows
- Create templates, queues, and views
- Configure change management policies and approvals
Topic 2: Customizing and Maintaining Service Manager15%- Monitor performance and troubleshoot issues
- Backup, restore, and disaster recovery
- Customize forms, views, and console appearance
- Deploy and manage management packs
Topic 3: Managing Configuration Management Database (CMDB)20%- Implement change and configuration management processes
- Populate and reconcile configuration items
- Create and configure classes, relationships, and CI types
- Configure CMDB synchronization and maintenance
Topic 4: Installing System Center Service Manager 201020%- Install management server and data warehouse server
- Post-installation configuration and validation
- Verify system requirements and prerequisites
- Install Self-Service Portal and web components
Topic 5: Configuring Service Manager Infrastructure25%- Configure connectors to Active Directory, SCOM, SCCM
- Configure notification channels and subscriptions
- Configure management groups and security roles
- Configure database settings and data retention

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